Sign upLog in
JobsJobs in MassachusettsJobs in Boston, MABusiness JobsCommunications Jobs

Communications Specialist

Connexion Systems + Engineering

Boston, MA

Apply
JOB DETAILS
SALARY
$45–$52 Per Hour
LOCATION
Boston, MA
POSTED
30+ days ago
Job Title: Communications Specialist 

Pay Rate: $45.00 to $52.00 per Hour
Location: Boston MA 
Duration: 12 months

Top technical & soft skills:
  • Excellent writing and editing skills, with the ability to translate complex service or technical information into clear, user-centered communications
  • Service-minded, ideally with some knowledge management or service content experience (e.g., help articles, service portals, self-service environments)
  • AI and digital fluency, including comfort using AI tools to support drafting, editing, research, and content refinement, with strong human judgment around accuracy, tone, and usability
  • Strong collaboration and stakeholder-management skills; comfortable working across teams and disciplines
  • Organized, adaptable, and thoughtful about clarity, consistency, and audience needs
Job Summary:
Information Technology Services (ITS) is seeking a communications specialist to support the modernization of service delivery. This role focuses on helping the community understand, navigate, and effectively use services through clear, consistent, and user-centered communication. The individual in this role will help shape and support communications and content that span both student-facing and administrative operations. Working closely with service owners, CX partners, and operational teams, the role helps translate services, improvements, information, and ways of working into practical, easy-to-understand content that supports adoption and day-to-day use for students, employees, and others around the university. This role will be responsible for ensuring content also supports consistent service delivery, self-service, and emerging AI-powered support capabilities within the ServiceNow platform and the unified service portal. This role blends communications, content development, and service-focused thinking to help ensure services are clear, discoverable, and scalable.

Key Responsibilities:
CX Communications and Service Content (45%)
  • Develop and deliver communications that support service delivery and operational needs 
  • Translate service changes, new capabilities, and updated processes into clear, user-focused messages
  • Plan and create content that helps students and other community members understand available services, how they work, and how to get help
  • Support communications for both student-facing and administrative services
  • Partner with service owners and CX teams to ensure content reflects service intent and user needs
Knowledge Management and Content Alignment (35%)
  • Create, edit, and maintain knowledge content that supports consistent service experiences across domains
  • Contribute to shared standards for knowledge structure, voice, and quality
  • Support knowledge used in the ServiceNow platform and unified Service Hub, and AI-powered features that rely on accurate, well-written content
  • Work with partners across to align distributed knowledge with common practices
  • Help ensure knowledge content is clear, accessible, inclusive, and kept up to date
Strategic Collaboration and Continuous Improvement (20%)
  • Collaborate with CX leaders, ITS colleagues, and operational partners across the institution
  • Consult and advise teams on content and communication approaches that improve service clarity and adoption
  • Use feedback and service insights to improve content effectiveness over time
  • Stay current on trends in customer experience, service communications, and knowledge practices
  • Use AI tools to support drafting, editing, research, and content improvement while applying strong human judgment
Required Qualifications:
  • Demonstrated experience in communications, content development, or a related field
  • Strong writing and editing skills with the ability to present information clearly and practically
  • Experience working across teams or domains to align content
  • Ability to think about content as part of a broader service or user experience
  • Strong collaboration and stakeholder engagement skills
  • Sound judgment around clarity, tone, accuracy, and audience needs
  • Proficiency with Microsoft 365 tools, including Word, SharePoint, Teams, and collaborative workflows 

About the Company

C

Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity.  Over the last 20 years Connexion has built the most admired team of staffing experts in the industry.  We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
https://www.csetalent.com/

Similar Job Searches

Anchor Jobs in Boston, MACommunication Assistant Jobs in Boston, MACommunications Analyst Jobs in Boston, MACommunications Assistant Jobs in Boston, MACommunications Consultant Jobs in Boston, MACommunications Coordinator Jobs in Boston, MACommunications Director Jobs in Boston, MACommunications Manager Jobs in Boston, MACommunications Officer Jobs in Boston, MACommunications Operator Jobs in Boston, MA