GENERAL SUMMARY:
Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide HFHS directory and information service to internal and external customers.
- Process short and long-range paging. Perform minor pager system diagnostics.
- On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
- Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
- Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.
- Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
- Process U.S. Postal and HFHS Inter-departmental mail.
- Maintain computerized database for internal HFHS management mailing distributions.
- Perform other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
- High School Diploma or equivalent.
- One year of computer technology, data entry, and work processing skills. One year of college course work in Business is preferred.
Additional Information
- Organization: Henry Ford Hospital - Detroit Main Campus
- Department: Communication Services
- Shift: Rotating
- Union Code: Not Applicable