• Required a Bachelor’s (or higher degree) Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services field.
Skills
Must have knowledge of the nature of the social service and medical providers to whom the Helpline make referrals.
• Must have ability to develop a specialized knowledge of Information and Referral service provision, and considerable knowledge of the services available throughout the state of Indiana.
• Excellent listening skills and the ability to assess and inquirer’s situation and needs as well as use good judgment in determining the appropriate referrals are required.
• Excellent interpersonal skills and ability to convey information effectively to both professionals and the general public.
• The ability to show compassion and understanding for people with dealing with difficult situations.
• Logical thinking, good judgment and ability to maintain composure in stressful circumstances (suicides/abuse/crisis calls) are needed.
• Must be respectful; non-judgmental; non-critical and attentive to the concerns of MCH programs and staff.
• Able to work independently and as a part of a project team.
• Able to work under pressure and tight deadlines in a fast-paced environment.
• Able to multitask, prioritize, and be flexible.
• Proficient in the use of Microsoft Office Outlook: Power Point, Excel and SharePoint.
• Well-developed communication skill, both written and verbal.
• Experience in positions involving maternal needs, special needs or work with very young children.
• Knowledge of typical and atypical child development and special needs conditions.
• Bilingual, English/Spanish/Burmese/Haitian-Creole highly desirable.
Bachelor’s in Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services.
Required
Experience in positions involving maternal needs, special needs or work with very young children.
Required
3
Years
Knowledge of typical and atypical child development and special needs conditions.
Required
3
Years
Prior exp. utilizing databases and ability to produce data reports.
Required
3
Years
Proficient in the use of Microsoft Office, Outlook, Power Point, Excel & SharePoint
Required
Well-developed communication skills, both written & verbal.
Required
Bilingual in English/Spanish/Burmese/Haitian-Creole.
Nice to have