Communication Specialist

Essential Duties/Responsibilities

• Requires efficiency to handle the volume of incoming and outbound calls received on a daily basis.
• Ability to make and take numerous calls helping navigate families with resources and referrals within the maternal and child life cycle, accurately and thoroughly using multiple intake screening processes.
• Ability to follow-up with all clients engaged in the system, to ensure that quality is achieved.
• Develop in-depth knowledge of the existing early childhood systems, including Help Me Grow IN, Home Visiting, Early Childhood, Special Education, and Children and Youth with Special Health Care Needs programs—eligibility, referral/application processes, due process information, and related support services.
• Sends out confirmation letters and resource information to referral sources.
• Assists in maintaining a filing system for all cases.
• Attends staff meetings, conferences, and workshops regularly to upgrade professional skills and understand systems and current best practices for working with mothers, children, and families.
• Works effectively as a team member and provides assistance to other staff members as needed.
• Effective communication skills needed to assess the needs of clients and direct them to the appropriate resource and referral.
• Requires knowledge of community resources and available service providers throughout the state, assisting in identifying gaps and barriers to services, and system issue trends families experience in utilizing services.
• Requires knowledge of Information and Referral (I&R) standards and utilizing the Vision Link Database.
• Assists Lead CS in producing caller data reports by reporting the number of calls made and other filters such as referrals, call type, needs, providers, etc., on a daily basis.

Job Requirements

• Required a Bachelor’s (or higher degree) in Communications, Social Work, Information Technology, Education, Special Education, Home Visiting, or a related health or human services field.

Agency Interview Type: Webcam only

Work Arrangement: Remote