Commissary Production Manager - Coconut Grove

Every day, we strive to embody our companys five core values: Welcome All- We are all in it togetherWork Hard and Be Kind- We pull our weight, we do our best, and take care of each otherLead with Heart- We operate with empathy and integrityRise Up- We take initiative to make things betterSavor It- We are present and find the fun! THE ROLE: BAKERY-COMMISSARY PRODUCTION MANAGER The Commissary Production Manager will oversee daily cookie dough production for all of Levains bakery locations in their market and ensures every one of our world-famous cookies is the best quality possible.

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 Levain Bakery. One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for the cookie. From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the days leftovers to charity and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state. Our Vision: To give rise to lifelong memories Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care. Every day, we strive to embody our companys five core values: Welcome All- We are all in it togetherWork Hard and Be Kind- We pull our weight, we do our best, and take care of each otherLead with Heart- We operate with empathy and integrityRise Up- We take initiative to make things betterSavor It- We are present and find the fun! THE ROLE: BAKERY-COMMISSARY PRODUCTION MANAGER The Commissary Production Manager will oversee daily cookie dough production for all of Levains bakery locations in their market and ensures every one of our world-famous cookies is the best quality possible. The Commissary Production Manager coaches and motivates team members, creates action plans to hit production targets, and coordinates the smooth delivery of supplies and dough across the bakery locations in their market. The ideal Commissary Production Manager candidate has high emotional intelligence and a knack for operating in a fast-paced, high-volume environment. What Were Looking For: Strong communication & interpersonal skills; team-oriented with a positive attitudeMaintain a high level of professionalism and care: be adaptable, flexible, and patientBe open to feedback and committed to continuous improvementAbility to continuously motivate and inspire team members and set a positive example for the teamAbility to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeledResults-oriented approach with the ability to deliver against daily production schedulesDetail-oriented with passion and patience for creating consistent, high-quality productsProven leadership and management skills with the ability to optimize team performance and developmentEmbody and promote the values and standards of Levain Bakery Job Responsibilities: Leadership & Team Management Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective.Demonstrate leadership capabilities focused on team dynamics, motivation, and conflict resolution Conduct monthly one-on-one meetings with each team memberProvide constructive feedback and coaching to team members to help them improveDisplay effective leadership to inspire and manage all commissary staff, including Commissary Team Leader(s), Commissary Team Members, Porter(s), Receiver(s)Model DEI principles and ensure they are upheld in commissary operations and leadership practices, where team members foster a culture of inclusion on their team Training, Coaching & Development Complete your required role trainingand apply all skills learned to your positionManage team member performance through assessment techniques, coaching, and regular development opportunities Inform your team about new products, procedures, and promotionsContinuously train, coach, and develop to improve product knowledge with your team and inspire improvement in production skillsManage your teams completion of MIX Pathways Production & Efficiency Manage and direct all production, sanitation, maintenance, and shipping operations to achieve quality, labor, and product standardsCoordinate production schedules to meet sales demands while minimizing labor hoursUnderstand the full production process and maintain a schedule that ensures high output and consistent product qualitySupport Operations and Facility teams in areas such as capacity planning and supply chain managementUnderstand and apply procedures to maximize production efficiencies and minimize performance variances Food Safety & Quality Control Ensure all GMPs, allergen controls, sanitation, and Critical Control Points are followed by all personnelCreate, nurture, and support a spirit of high quality and food safetyImplement and oversee quality control procedures that ensure product consistencySupport order processing in areas such as customer complaints, process validation, and team trainingAdminister root cause analysis and resolution for food safety and quality concerns Inventory & Ordering Management Oversee the process of inventory and ensure supplies are appropriately stocked using FIFO (first in, first out) processesOversee deliveries of ingredients, paper products, and chemicalsManage the input and accuracy of the MRP system (Crunchtime) Workplace Safety & Compliance Adhere to all food safety, sanitation, hygiene, and uniform standardsActively identify and prevent unsafe practices; report concerns to managementDemonstrate thoughtful, safe work habits across all commissary operationsInspect, troubleshoot, and assess production and equipment problems, and take corrective action as needed Problem Solving Analyze production, quality control, maintenance, and operational reportsto make informed decisions that enhance production and drive positive outcomesUtilize critical thinking skills by applying logical reasoning, evidence-evaluation, and assumption-questioning for decision-makingCollaborate cross-functionally and investigate/escalate complex issues to gain broader perspectives and improve analysisMake data-driven decisions. Collect and analyze data to support decisions based on KPIs, financials, customer feedback, and team behaviorDiscuss decisions with mentors or peers to review and improve decision-making processesContinuously improve product quality, and commissary environment with Awareness, Empathy, and Action Strategic Planning ?Establish relationships with suppliers, businesses, and organizations for meaningful partnerships Partner with District Managers to establish priorities and initiatives that impact commissary plans Growth Management Strong financial acumen to partner with District Managers to manage the commissarys budget, control costs, and maximize profitabilityDemonstrate the ability to implement strategies to reduce costs (e.g., minimizing waste, optimizing labor costs)Partner with District Managers to analyze commissarys financial reports and score cards to track performance and make data-driven decisions based on the information providedPartner with District Managers to review KPIs and use them to guide decision-making and performance management Requirements: Minimum 2-4 years managing professional bakery production facilities Fluency in Spanish is preferredOpen availability: ability to work mornings, nights, weekends, and holidaysExperience in workplace safety programs and their application Ability to work 50 hours per weekAbility to lift/push up to 55+ pounds, including overhead Stand/walk for an 8-hour shift (excluding a hour break); some locations require walking up and down stairsRead and communicate in English, both verbally and in writingProficient in Microsoft Office, especially Excel Compensation & Benefits $65k - $75k + 20% quarterly bonus potentialHealth, Vision, Dental InsuranceEmployer-funded Healthcare Reimbursement AccountAdditional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement14 Weeks Fully Paid Parental LeaveThree Weeks of Paid Time Off401K with 3.5% Company Match We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.