Commercial Lines Account Manager
Location: Cedar Rapids, IA
Schedule: Full-Time | In-Office Training with Hybrid Flexibility following
A well-established, locally owned insurance agency in Cedar Rapids, Iowa is looking to hire an experienced Commercial Lines Account Manager to take ownership of an established book of mid-market commercial clients as the primary day-to-day contact within their growing insurance division.
The ideal candidate understands the importance of building strong relationships, communicating proactively, and providing a high level of support to both internal and external customers. This individual is resourceful, detail-oriented, and takes pride in finding solutions. They can confidently troubleshoot issues, navigate challenges, and advocate for clients when necessary while maintaining professionalism and accuracy.
Enjoy the benefits of working for a locally owned company that values collaboration, flexibility, and professional growth.
What You'll Do
- Serve as the primary day-to-day service contact for assigned commercial accounts, building relationships with clients, producers, and carriers
- Analyze client insurance needs, coverage forms, and carrier quotations; complete and submit applications with producers
- Follow up with carriers on quotations, policies, endorsements, and renewals, and prepare certificates, binders, and account documentation
- Process policy changes and renewals, review audits, and resolve discrepancies between clients and carriers
- Prepare insurance summaries, proposals, and client correspondence; coordinate billing and invoicing
- Maintain accurate records in Applied Epic and respond to client questions with urgency and attention to detail
What We're Looking For
Successful candidates are:
- Client-focused and relationship-driven
- Organized and able to manage multiple priorities and deadlines
- Strong communicators, both written and verbal
- Detail-oriented with exceptional follow-through
- Resourceful problem-solvers who take initiative
- Comfortable working independently while collaborating effectively with a team
- Able to balance technical insurance knowledge with outstanding customer service
Required Qualifications
- Active Iowa Property & Casualty (P&C) insurance license, or ability to obtain within 30 days of employment
- Minimum 2 years of Commercial Lines Account Management experience
- Strong understanding of commercial coverages, renewals, policy servicing, and carrier relationships
- Proficiency with Microsoft Outlook, Word, and Excel
Preferred Qualifications
- Experience with Applied Epic agency management software
Compensation & Benefits
- $65,000 - $80,000+, based on experience, plus bonus eligibility
- Profit sharing program
- Comprehensive benefits and PTO
- Hybrid schedule after training
- Family-friendly culture that is focused on work/life balance
- Long-term career stability with a locally owned company