Commercial - Associate Director, Omnichannel Operations (Medical Affairs & Global Rare)

Lancesoft

Pittsburgh, PA

JOB DETAILS
SALARY
$100
SKILLS
Acceptance Testing, Biotech and Pharmaceutical, Campaigns, Cloud Computing, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Disease, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Marketing, Medical Affairs, Online Marketing, Organizational Skills, Quality Assurance, Salesforce.com, Team Player, Web Content Accessibility Guidelines (WCAG)
LOCATION
Pittsburgh, PA
POSTED
13 days ago
Qualifications
Bachelor s degree in a relevant field;advanced degree a plus.
7 10+ years of experience in omnichannel, digital, or marketing operations within pharma, biotech, or another regulated environment.
Proven experience supporting hands-on execution of multi-channel campaigns.
Working knowledge of CRM, Client, and related MarTech platforms and how they connect in execution.
Experience coordinating QA, UAT, and launch activities across internal and external teams.
Strong understanding of privacy, consent, and accessibility requirements in execution (GDPR, HIPAA, WCAG).
Comfortable troubleshooting issues and operating in fast-moving execution windows.
Strong organizational and communication skills in highly matrixed environments.
Background in Medical Affairs or Rare Disease marketing is a strong plus.

Required Experience
7 10 years of omnichannel experience preferred
Open to candidates with 20+ years of experience depending on fit and and if they are aligned with rate
Strong background in omnichannel marketing and digital marketing
Experience with marketing technology implementations
Experience working cross-functionally with multiple stakeholders
Strong organizational and communication skills
Ability to act as a subject matter expert in omnichannel operations

Technical/Platform Knowledge
General understanding of systems is required, though deep platform ownership expertise is not necessary.
Platforms mentioned:
Salesforce Marketing Cloud
CRM systems
Veeva
Manager emphasized that the candidate should understand how platforms function operationally and be able to collaborate effectively with platform owners. Example provided: partnering with a Salesforce Marketing Cloud owner to develop and execute email journey strategies aligned with business goals.

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/