Command Specialist

Command Specialist

JOB-10047306

Anticipated Start Date

August 24, 2026

Location

Katy, TX

Type of Employment

Contract Hire

Employer Info

Our client is a global leader in energy technology, providing cutting-edge solutions across the oil and gas industry. Operating in over 100 countries, they focus on digital innovation and sustainable practices to drive the future of energy and support the transition to lower-carbon operations.

Job Summary

We are seeking an experienced Command Specialist to provide technical and customer support for directional drilling and Measuring While Drilling (MWD) equipment operating in the field.

Job Description

• Provide direct technical support to customers and field personnel operating MWD and drilling equipment.
• Serve as a primary point of contact for field operators experiencing technical issues with supported equipment.
  
• Troubleshoot equipment and operational issues remotely using available technical information and field data.
  
• Communicate directly with customers to understand problems, gather relevant information, and provide appropriate technical guidance.
  
• Escalate complex or unresolved issues to the appropriate technical, engineering, or operational resources.
  
• Monitor ongoing field activity and maintain awareness of equipment performance and operational issues.
  
• Document equipment activity, technical issues, troubleshooting efforts, and resolutions in applicable business systems.
  
• Accurately catalog and maintain field information so it can be leveraged by technical, sales, rental, and operational teams.
  
• Consolidate field information and provide regular updates regarding ongoing equipment activity.
  
• Identify recurring issues and communicate trends to appropriate internal teams.
  
• Support rental and sales activity by providing timely technical information and customer support.
  
• Work collaboratively with Command Team Leads and other technical functions to ensure issues are addressed efficiently.
  
• Maintain a high level of professionalism and customer service during all customer interactions.
• Participate in training and continuous development related to MWD systems, drilling technologies, and support processes.
  
• Perform other duties as assigned.

Skills Required

• 3–5 years of direct field experience in a directional drilling or MWD service business, preferably within North American land operations.
• Strong understanding of MWD operations and field troubleshooting.
• Strong computer literacy, including experience with Microsoft Excel and Power BI.
• Ability to analyze and organize technical and operational data.
• Strong verbal and written communication skills.
• Comfortable communicating directly with customers and field personnel regarding technical problems.
• Ability to remain calm and effective when troubleshooting time-sensitive field issues.
• Strong problem-solving and analytical skills.
• Ability to work independently while knowing when and how to escalate technical issues.

Preferred Qualifications

• Previous experience with XEM, xBolt, or similar electromagnetic MWD systems.
• Prior experience with the equipment manufacturer's MWD technologies.
• Previous experience supporting MWD equipment remotely from a command center or technical support environment.
• Familiarity with rotary steerable systems.
• Experience with additional MWD or directional drilling technologies.
• Experience using Power BI or other data visualization and analysis platforms.
• Previous customer-facing technical support experience.

Education

• Minimum 2-year technical degree or equivalent technical education and experience.

Additional requirements

• Recent MWD experience, specifically with electromagnetic (EM) telemetry, within the last 3–5 years.

Pay rate

• $35 - $45 per hour (Compensation is offered based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.