Collector

Division: Bank Operations

Department: Collections

Reports to: Retail Collections Manager

Status: Non-Exempt

Grade: 5

Pay Range: $20.00 - $27.13

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Boston, MA, Pittsfield, MA or Lincoln, RI

Purpose/Objective:

This position is accountable for the collection of delinquent consumer loans in order to contribute to the soundness of the consumer loan portfolio through prompt collection of delinquent accounts while assuring legal compliance.

Key Accountabilities:

• Review and research delinquent accounts to verify payment history and consumer loan status. Performs outreach via telephone and documents contacts with delinquent borrowers to communicate delinquent status. May authorize a revised payment schedule. Is also responsible for processing received payments as well as, incoming and outgoing department mail. 100%
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:

• High school diploma or equivalent

Experience:

• General business experience desirable
• Collections experience desirable

Skills & Knowledge:

• Communication skills
• Organizational skills

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.