Collections Specialist

Candidates should be comfortable in a fast-paced collections environment, have strong telephone skills, and bring hands-on skip tracing experience. This role is heavily phone-based, combining inbound and outbound customer contact with skip tracing and account research for auto and personal loans.

Title: Collections Specialist

Office Status: Fully Onsite Wayne, NJ

Pay Rate: $18-$20/hour

Contract Length: 6 months, no extension

ABOUT THE ROLE

A financial services organization is seeking a Collections Specialist to support a high-volume consumer lending portfolio. This role is heavily phone-based, combining inbound and outbound customer contact with skip tracing and account research for auto and personal loans. Candidates should be comfortable in a fast-paced collections environment, have strong telephone skills, and bring hands-on skip tracing experience.

RESPONSIBILITIES

• Manage a daily collection queue focused on auto and personal loan accounts.
• Make and receive a high volume of customer calls to address delinquent accounts and resolve issues.
• Perform skip tracing to locate customers and, when applicable, collateral.
• Research credit reports, credit applications, online resources, and other available databases to identify updated contact information.
• Investigate account information and determine appropriate next steps for customer outreach.
• Troubleshoot customer concerns and work toward appropriate resolutions.
• Update customer records with accurate contact and account information.
• Maintain detailed documentation while handling multiple accounts and priorities.
• Follow established procedures and collection practices when communicating with customers.