JOB DESCRIPTION
Summary: The Coffee Shop Manager oversees the daily operations of the coffee shop, ensuring exceptional customer experiences, high-quality beverages and food, and efficient staff management. This role combines leadership, operational oversight, and a passion for coffee culture to create a welcoming environment for customers and a productive, motivated team. The Coffee Shop Manager will also be cross-trained to support convenience store operations and assist with store functions as needed.
Essential Job Duties/Functions:
- Oversees daily shop operations, including opening and closing procedures.
- Recruits, hires, trains, mentors and manages performance of baristas and other staff members.
- Schedules team members efficiently to meet business demands and labor budgets.
- Conducts performance reviews and provides ongoing coaching.
- Manages inventory levels, places orders, and manages vendor relationships.
- Ensures equipment is maintained and functioning properly.
- Implements and maintains operational standards, procedures, and cleanliness.
- Ensures all beverages and food items meet company quality standards.
- Addresses and resolves customer concerns promptly and professionally.
- Manages cash handling and daily deposits.
- Monitors and drives sales, labor costs, food and beverage margins, and other key performance metrics through active performance management.
- Assist with cost control to meet profitability goals.
- Maintains clear, consistent communication with staff, management, and vendors.
- Effectively communicate company policies, procedures, and expectations.
- Ensures an environment which adheres all aspects of serving safe food and beverages
- Practices all company safety procedures to ensure a safe environment for team members and customers.
- Provides friendly and competent customer service.