Cloud Support Administrator (TS/SCI Full Scope Polygraph) - 174319

Responsibilities: of the Cloud Support Administrator: · Complete incoming tickets through Remedy, ServiceNow or other ticketing system · Troubleshoot and resolve system issues utilizing customer tools · Document all findings from tickets and incidents • Automate and troubleshoot tasks using various scripting languages and services · Provide end-user support to customers at the Tier I-III level in cloud based environments Qualifications: of the Cloud Support Administrator: • Must hold an active TS/SCI Full Scope Polygraph clearance (MPO) • Must be willing to work one shift, no dual employment • Certifications: IAT II, AZ900 or similar cloud certification (highly preferred) • Willingness to shift work, as 24/7 support is essential • Excellent customer service skills and focus. • Education: Bachelor's Degree and 2+ years of related professional experience • Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg • Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure) Compensation: of the Cloud Support Administrator: · Compensation: $100,000 - $135,000+ based on years of experience · Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law · Opportunity to get your foot in the door with cloud · Long-term stable program #LI-Onsite #LI-MK1