Client Solutions Specialist

Description

Are you passionate about helping clients, solving problems, and delivering exceptional service? Join our team as a Client Solutions Specialist, where you'll play a critical role in supporting clients, members, and internal partners by providing timely solutions and creating positive experiences every day.

Why This Role Matters

The Client Solutions Specialist serves as a primary point of contact for client and member inquiries, ensuring issues are researched, coordinated, and resolved efficiently. This role requires strong communication, attention to detail, and a commitment to service excellence while building collaborative relationships with internal and external partners.

What You'll Do

Serve as a trusted resource for clients and business partners by addressing inquiries and resolving issues in a timely and professional manner.

Research and analyze issues across multiple systems to identify appropriate solutions and next steps.

Maintain ownership of assigned cases and service requests from intake through completion.

Provide proactive updates and follow-up communications to ensure stakeholders remain informed throughout the resolution process.

Monitor assigned work and prioritize activities to meet service level expectations and client commitments.

Identify recurring issues and escalate trends or process concerns to leadership as appropriate.

Support operational initiatives, projects, and process improvement efforts designed to enhance the client and member experience.

Develop and maintain working knowledge of products, services, systems, and operational processes.

What Makes You a Great Fit

Customer Focused: Passionate about delivering exceptional service and building positive relationships with clients and members.

Problem Solver: Effectively researches issues, gathers information, and identifies practical solutions.

Strong Communicator: Communicates clearly, professionally, and confidently with clients, members, and internal stakeholders.

Detail-Oriented: Accurately documents work and follows through on commitments.

Collaborative Partner: Works effectively across teams to achieve resolutions and deliver positive outcomes.

Adaptable: Comfortable managing multiple priorities in a fast-paced environment.

Technically Proficient: Skilled in Microsoft Office applications and capable of learning new systems and technologies.

Qualifications

• Associate's degree in a business-related field or equivalent work experience preferred.
• 3+ years of experience in healthcare operations, claims, enrollment, billing, customer service, or related areas.
• Demonstrated experience handling complex issues, escalations, and cross-functional problem resolution.
• Strong analytical, organizational, and communication skills.
• Effective written communications, including client correspondence and operational documentation.
• Knowledge of self-funded healthcare, claims administration, enrollment processes, and healthcare operations preferred

What's In It for You

Meaningful Work: Help clients and members navigate challenges and achieve successful outcomes.

Career Growth: Expand your healthcare and client service expertise through ongoing learning and development opportunities.

Collaborative Environment: Work alongside dedicated professionals committed to delivering exceptional service.

Professional Impact: Contribute to process improvements and operational excellence that enhance the overall client experience.

Hybrid

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.