| Location | Nampa, ID |
About BridgeHaul
BridgeHaul is a fast-paced tech startup transforming the trillion-dollar supply chain industry with the resources and financial backing of an international logistics company. BridgeHaul utilizes IOT hardware and cloud-based SaaS applications to provide a digital freight marketplace, freight factoring, and other products and services that aim to improve the lives of our customers, Shippers and Motor Carriers.
BridgeHaul will give you the opportunity to have a "day-1" impact on a fast-growing company with all the stability, benefits, and clout of a large organization that embraces family values. We care about the development and well-being of our people, and it shows with one of the lowest turnover rates in our industry.
BridgeHaul is an equal-opportunity employer, and we welcome applicants from all backgrounds. If you're a passionate team player who wants to have a big impact on a dynamic team, we'd love to hear from you!
Job Summary:
You have the ability to make a day-1 impact in a fast-paced, dynamic work environment as an early member of a growing team. You are eager to work cross-functionally across sales, marketing, development, and product management. Your actions and behaviors will provide the service blueprint-setting the bar high for customer success. You are obsessed with providing exceptional customer support, solving problems, and ensuring quality control.
You are comfortable with ambiguity and operate with a degree of scrappiness to ensure things don't fall through the cracks and, at the end of the day, get the job done.
Duties & Responsibilities
Provide exceptional customer service to inbound customer contacts, solving customer escalations via phone, email, chat and other modes of communication
Fulfill daily customer orders with attention to detail
Process returns and customer cancellations and maintain positive control of inventory
Work independently on projects and be comfortable working in an ambiguous and ever-changing environment
Conduct audits and other duties as needed to ensure operational excellence and continuous improvement
Gain an in-depth understanding of our products and services-while being capable and willing to train customers and provide support when challenges arise
Provide detailed summaries to team members and internal stakeholders in effort to contribute to 360-degree awareness of customer sentiments and expectations
Be a self-starter and have a proactive approach to work
Communicating and coordinating with internal colleagues by phone, email, and team collaboration tools (i.e., Microsoft Teams, Slack)
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include additional (relevant) duties and responsibilities