Client Services Customer Relations Coordinator

Aufgaben About UsWho is Mercedes-Benz Financial ServicesMercedes-Benz Financial Services part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial ServicesWorking at Mercedes-Benz Financial Services is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture. BenefitsWhen working at Mercedes-Benz Financial Services you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduateJob OverviewThe Client Services Customer Relations Coordinator is responsible for the investigation and resolution of escalated consumer customer complaints and direct credit disputes as defined in the Customer Complaint Procedure Compass Document 3757. Responsibilities include logging tracking investigating and responding to escalated customer complaints and direct credit disputes as well as capturing and escalating coaching and process improvement opportunities identified in complaint investigations.ResponsibilitiesInvestigate resolve and respond to escalated complaints and direct credit disputes in accordance with company policies and procedures. Manage timely communication with the customer and stakeholders through resolution with a high degree of professionalism. Develop and maintain strong relationships with key stakeholders throughout the MBFS organization including but not limited to Operations Credit Sales and the Office of General Counsel. Serve as a key point of contact for Better Business Bureau BBB Consumer Financial Protection Bureau CFPB and MBUSA Customer Advocacy Center. 70Perform a root cause analysis to identify gaps in processes andor coaching opportunities to drive process improvements and prevent future occurrences. 30 Qualifikationen QualificationsApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of 2 years of overall work experience. Preferred experience includesBusiness-General 2 yearsCustomer Service 2 yearsFinance 2 yearsEducationHigh School DiplomaGED is required Bachelors Degree is preferred. Recommended majors includeBusiness AdministrationCommunicationAdditional Knowledge2 years of Customer Service phone experience preferred.SkillsAnalytical skillsAbility to Collect Data and establish facts and identify trends and variancesPC skillsCorporate MainframeMicrosoft OfficePresentation skillsProblem Solving skillsAdditional SkillsExcellent communication writtenverbal skillsEffective listening and negotiation skillsEffective time management skillsAbility to multi-taskHigh level of attention to detailEffective de-escalation skills.Recommended PrerequisitesClient Services Representative Remarketing Representative Collections Representative Retail Credit Analyst Team Leader Posting StatementIf you were not re-directed successfully after clicking the Apply for this job" button please click the following link to search and apply for the role on the local career portal httpsdaimler.taleo.netcareersectionexjobsearch.ftlMercedes-Benz Financial Services offers competitive salary performance-based bonuses and a full suite of benefits including 401K with match generous vacation and personal time a Mercedes-Benz car program as well as flexible work arrangements.EEOMinoritiesFemalesDisabledVetsLI-JM2