Bilingual Customer Service Representative
RPC Company
- Farmers Branch, TX
- 7 days ago
- $18.50 Per Hour
- Full-time
Highlights
The Customer Service Specialist will provide basic customer service functions. Customer Service Specialist - Bilingual in Spanish/English .
Numbers & Facts
| Location | Farmers Branch, TX |
| Job Type | Full-time |
| Salary | $18.50 Per Hour |
| Year Founded | 2002 |
| Headquarters | Farmers Branch, TX, US |
| Website | https://www.rpcstaffing.com |
Description
Customer Service Specialist - Bilingual in Spanish/English
Irving, TX 75061
$18.50/hr
9AM - 6PM M-F
Summary/Objective
The Customer Service Specialist will provide basic customer service functions.
Job Responsibilities
Essential functions
• Greet customers warmly and ascertain problem or reason for calling.
• Maintain a positive and professional attitude towards customers.
• Resolve customers’ requests via phone and email.
• Assist with placement of parts orders, RMA’s, and open items.
• Take payment information and other pertinent information such as addresses, emails and phone numbers.
• Utilize computer technology to handle high call volumes.
• Work with all pertinent departments to assist on any customer request.
• Convey a general understanding of small part and freight shipping methods.
• Provide feedback to the Customer Support Manager on efficiency of the customer service process and make any recommendations to improve the process that may be needed.
Qualifications
POSITION REQUIREMENTS
• Bilingual in English and Spanish
• Computer proficiency and efficiency with programs including, Microsoft Office Suite, CRM, and other online applications as necessary and ability to retrieve information from the internet.
• Ability to work productively with minimal supervision.
• Ability to manage the workload and prioritize tasks.
• Ability to meet deadlines and be flexible.
• Ability to organize files, records, information, and tasks for best results.
• Ability to handle multiple projects and duties with tight deadlines.
• Strong customer service skills and experience.
• Clear and professional verbal and email communications with customers, vendors, and fellow employees.
• Possess a pleasant and positive personality.
• Assertive and comfortable talking with customers and suppliers while resolving problems.
• Ability to stay calm under pressure.
• Ability to identify problems and think creatively to find a solution.
• Ability to make well-reasoned and timely decisions.
• Ability to handle confidential information in a discreet, professional manner.
• Ability to focus on the task at hand and ensure the highest degree of accuracy and completeness in the work.
Required education and experience:
HS GED/Diploma
Minimum of one year of customer service experience, including restaurant or retail
Bilingual in English/Spanish required
About Company
RPC Company is staffing firm conducting a search for a global food and beverage ingredient manufacturer in Carrollton, TX.