Client Services Analyst II, Pathology Administration

In this role, you'll support laboratory operations, troubleshoot technical and workflow issues, manage reporting, and help ensure seamless connectivity between laboratory systems and physician practice EMRs. If you're passionate about combining healthcare, technology, and customer service to support exceptional patient care and laboratory operations, we encourage you to apply and join the WakeMed team.

Overview:

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

 

We're hiring a Client Services Analyst II, Pathology Administration to serve as a key resource for Pathology, Outreach, Billing, and community laboratory clients. In this role, you'll support laboratory operations, troubleshoot technical and workflow issues, manage reporting, and help ensure seamless connectivity between laboratory systems and physician practice EMRs. You'll also play an integral role in supporting clients who utilize Ellkay and CareEvolve for electronic lab ordering and results management.

 

What you'll do

• Investigate and resolve registration, ordering, billing, and results-related issues across multiple laboratory and hospital information systems.
  Support community physician practices and draw station locations using Ellkay and CareEvolve, ensuring accurate laboratory order and result transmission.
• Validate, maintain, and troubleshoot electronic interfaces between laboratory systems and client EMRs/EHRs.
• Create, maintain, and analyze reports using Laboratory Information Systems (LIS) and Hospital Information Systems (HIS) to support Pathology operations.
• Provide education and first-level technical support for staff and community clients, including troubleshooting printer, label printer, and related technical issues.
• Create, maintain, and analyze volume reports using Microsoft Excel, including pivot tables, to support laboratory operations, data analysis, and decision-making.

Who you are

• Associate degree required.
• Three or more years of experience in healthcare information technology, clinical systems support, pathology administration, laboratory operations, or a related field preferred.
• Experience with Ellkay, CareEvolve, LIS/HIS platforms, or EMR/EHR integrations preferred.
• Knowledge of laboratory outreach workflows, interface validation, data reporting, and technical troubleshooting.
• Strong communication, problem-solving, and customer service skills with the ability to support both internal teams and external clients.

If you're passionate about combining healthcare, technology, and customer service to support exceptional patient care and laboratory operations, we encourage you to apply and join the WakeMed team.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure:

Not Applicable

Education:

Associate's Degree Required

Experience:

3 Years Information Technology - Technical - Healthcare Preferred