Client Service Specialist

Client Service Specialist Manage large number of incoming requests from our Strategic Clients electronically and/or by telephone Identify and assess clients’ needs to achieve satisfaction; respond promptly to client’s inquiries and meet client timeframes Communicate with clients through various channels, such as online portals Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution Obtain and evaluate all relevant information to handle inquiries and complaints Escalate requests and unresolved issues to the designated resource as required Keep records of customer interactions; record details of inquiries, comments and complaints Use expertise to build strong relationships with clients (both internal and external), and create an open and accessible communication rout for free flow of information Follow communication procedures, guidelines and policies Provide accurate invoicing to all Strategic Clients Identify any discrepancies between contract amounts and invoice amount and resolve any issues Please contact account manager - Ingrid Annaert- at ingrid.annaert@sonatatalent.com