Sign upLog in
Client Services Jobs

Client Service Manager

PalAmerican Security

Sacramento, CA

Apply
JOB DETAILS
SKILLS
Billing, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Diversity, Driver's License, Interpersonal Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Organizational Skills, Performance Metrics, Protective Services, Security Monitoring, Service Delivery, Site Evaluation, Staff Training, Talent Management, Team Lead/Manager, Track Customer Issues
LOCATION
Sacramento, CA
POSTED
2 days ago

This position requires daily driving to various sites to oversee the employees. You must have a valid driver's license and a three-year clean driving record. You must be at least 21 years old. You need a valid BSIS Guard Card and your 40 hours of required BSIS Training.

PalAmerican Security - Client Service Manager

Are you passionate about ensuring top-notch security services and client satisfaction? Do you thrive in a role where you oversee security contracts and lead a team to deliver exceptional results?

PalAmerican Security, a leading protective and security company, is seeking a highly skilled and motivated Client Services Manager to join our team. As a Client Services Manager, you will play a crucial role in supervising and supporting security staff, maintaining client relationships, and ensuring the highest level of service delivery.

Responsibilities:

  • Recruit, hire, and train new staff
  • Provide performance feedback and recognize talent for management roles
  • Ensure security officers are adequately prepared for their assignments
  • Track and review KPIs with the Director of Operations
  • Conduct site assessments and client visits
  • Collaborate on recruitment needs and oversee client billing
Skills/Abilities Required:
  • Excellent interpersonal and customer service skills
  • Strong organizational skills and attention to detail
  • Proficiency in Microsoft Outlook, Word, Excel
Education and Experience:
  • Bachelor's degree with one year experience or equivalent experience in security
  • At least three years of related experience
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • Ability to lift up to 15 pounds at times
PalAmerican Security Care Culture

At PalAmerican Security, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:
  • Curious - We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
  • Accountable - We uphold our commitments and take responsibility for our actions.
  • Respectful - We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
  • Exceptional - We strive for excellence in all we do, delivering outstanding service without compromise.
Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated-without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth
  • A rigorous hiring process ensures that every member of our team is wellqualified and aligned with our values-creating a strong and sustainable culture.
  • We recognize excellence through programs such as our monthly CARE awards-celebrating contributions at every level.
  • With a promotion-from-within philosophy, ongoing training, and advancement opportunities, we support long-term career growth for our team members
PalAmerican Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance

About the Company

P

PalAmerican Security

Building on a history of exceptional industry experience, Criterion Security, America’s leading healthcare, government and corporate security company, has joined forces with Paladin Security to create PalAmerican, one of North America’s largest independent security superfirms.

Our experience across a variety of industries and a proven track record of providing innovative security solutions means PalAmerican has the resources, talent and operational know-how to provide complete customized security solutions that not only meet, but exceed specialized requirements.

To ensure we provide the security personnel best suited to our clients' requirements, PalAmerican employs a rigorous 12-step selection process. We then provide professional, vertical specific training, followed by additional on-site training designed to exceed all industry standards throughout North America.

Through our industry-leading selection process and our highly advanced and specialized training, PalAmerican has the highest client retention rate in the industry.

With our specialized security services professionals, PalAmerican can perform security program planning and development, risk assessments, investigations and background screening to help our clients make informed, evidence-based decisions that positively impact both the bottom line and their peace of mind.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Security and Surveillance
WEBSITE
http://www.palamerican.com

Similar Job Searches

Client Associate JobsClient Manager JobsClient Representative JobsClient Service Associate JobsDirector Of Client Services Jobs