Client Relationship Manager

The Client Relationship Manager will report to the VP, Client Management & Client Billing and will work hand-in-hand with the line of business leaders to develop a best-in-class program to manage and further develop RoundPoint's relationships with RoundPoint's Sub -Servicing Clients.

Responsibilities:

Serve as the key point of contact for an assigned group of sub-servicing clientsOversee and maintain all aspects of the client relationshipOrganize & host regular client check-in meetings and onsite visitsCreate and maintain client servicing playbooksManage, track and respond to client inquiriesCoordinate and manage client special requests & projectsReview and circulate performance reportingAssist in organization and preparation of client deliverablesCommunicate any trends and / or problems with clientele to the VP of Client Management & Client BillingOther duties as necessary or assigned by managementIncumbent will be responsible for meeting RoundPoint's commitment to complianceMeet RoundPoint's commitment to compliance

Qualifications:

Required:

Bachelor's degree in a business or related field, or equivalent experienceExperience working in the mortgage servicing industry

3-5 years of sales, vendor/client management or business development experience preferably within a financial services environmentKnowledge and experience working with MSPWilling to work in a fast-paced environmentGood organizational and problem-solving skills with ability to handle multiple tasksExcellent analytical, interpersonal, written and oral communication skillsDemonstrated record of success with client cultivationAbility to develop impactful relationships with external partners and key stakeholdersStrong "big picture" understanding of servicing operations, internal controls and accountingCustomer service, team and goal oriented with a positive attitude toward work and othersAbility to deal with change (flexible / adaptable) and provide positive outlook

Physical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

Ability to communicate effectively through speech and hearing, both in-person and over the phone.The employee is required to sit for extended periods of time and is occasionally required to stand and walk.Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLCRoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

Fort Mill, SCCoppell, TX

Employee Status

Exempt

Travel

None