Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Client Relations Manager
We are seeking a highly organized and service-driven Client Relations Manager to lead day-to-day workplace operations and deliver an exceptional client and employee experience. This role oversees office services including mail, hospitality, facilities, and vendor management, while driving operational excellence, project execution, and continuous improvement.
Compensation: $75,000 annually
Key Responsibilities:
Lead daily operations across mail, hospitality, facilities, and vendor services, ensuring seamless service delivery
Serve as the primary escalation point for service issues; develop and execute resolution plans
Maintain and optimize operational playbooks, procedures, and service standards
Manage hiring, onboarding, and training of team members
Oversee project timelines, milestones, and deliverables, ensuring on-time execution
Conduct audits across service lines and provide coaching to enhance performance
Move & Project Management:
Coordinate office moves and reconfigurations, partnering with vendors, IT, and internal stakeholders
Manage logistics, budgets, timelines, and communications for projects involving multiple vendors
Provide hands-on onsite support during moves and ensure post-move readiness and functionality
Vendor & Records Management:
Manage vendor relationships, including storage, retrieval, and document destruction services
Oversee contracts, service quality, and performance expectations
Communication & Change Management:
Act as the central point of contact for workplace initiatives and moves
Deliver clear, consistent updates to leadership and staff
Drive engagement and adoption of workplace changes
Space & Facilities Management:
Optimize space utilization and resolve space-related challenges
Identify maintenance needs, upgrades, and cost-saving opportunities
Ensure quality assurance across workplace operations and user experience
Qualifications:
Proven experience in office services, workplace operations, or similar function in a corporate setting
Strong project management and vendor coordination skills
Ability to remain composed and solutions-oriented in fast-paced environments
Excellent communication and leadership capabilities
Detail-oriented with a focus on continuous improvement and service excellence
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Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.