Customer Account & Purchasing Manager

Location: Brooklyn, NY
Schedule: Full-Time, In-Office
Salary: $100,000–$120,000 DOE + Commission

Position Overview

We are seeking a highly driven, customer-focused professional to manage large customer orders from initial request through final delivery. Working with clients handling major construction projects, this person will take complete ownership of each order, ensuring customers receive the best possible pricing, accurate quotes, and seamless service from start to finish.

A major part of this role involves sourcing materials, including specialty and non-stock items, by reaching out to multiple vendors, negotiating pricing, comparing options, and finding the most competitive deals for customers.

This is a hands-on, end-to-end role for someone who takes ownership, pays attention to every dollar and detail, and understands that the job isn't finished until the customer is completely satisfied.

Responsibilities

• Serve as the primary point of contact for customers, taking full ownership of their orders from initial inquiry through final delivery.

• Prepare detailed quotes and proposals based on customer specifications and project requirements.

• Source materials, including non-stock and specialty items, by contacting multiple vendors and suppliers to secure the best pricing and availability.

• Negotiate aggressively, compare vendor pricing, and find opportunities to save customers money without compromising quality or delivery timelines.

• Handle all purchasing and procurement, tailoring each order to the customer's specific needs.

• Coordinate closely with the warehouse to verify inventory, stock quantities, incoming materials, and order readiness.

• Oversee order fulfillment and delivery logistics, ensuring materials arrive accurately and on schedule.

• Proactively follow up on orders, resolve delays or issues, and keep customers informed throughout the process.

• Take initiative and handle whatever is needed to get the job done rather than passing customers between departments.

• Build strong, lasting customer relationships that drive repeat business and long-term loyalty.

Qualifications

• Experience in purchasing, procurement, customer account management, or order management.

• Strong vendor sourcing and negotiation skills, with an ability to consistently find competitive pricing.

• Excellent organizational skills and the ability to manage multiple large orders simultaneously.

• Strong customer service mentality with a genuine sense of ownership and accountability.

• Comfortable coordinating between customers, vendors, purchasing, warehouse, and delivery teams.

• Detail-oriented, resourceful, proactive, and solutions-driven.

• Experience handling large-volume orders, construction-related materials, or project-based purchasing is a major plus.