Client Partner

Company Overview

Blue Yonder is a leader in digital supply chain transformation, offering innovative AI-embedded, interoperable supply chain solutions. Our mission is to empower every organization to fulfill its potential by enabling real-time collaboration, improved decision-making, and sustainable growth.

Position Overview

As a Client Partner, you will play a pivotal role in driving customer success, managing client relationships, and ensuring the effective delivery of our comprehensive supply chain solutions. You will act as a trusted advisor for our key accounts, leveraging your deep understanding of supply chain management and technology to deliver value-driven solutions that meet and exceed client expectations.

Key Responsibilities

• Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key decision-makers and influencers within client organizations.

• Serve as the primary point of contact for your portfolio of clients, ensuring their needs are met and expectations are exceeded.

• Account Strategy Development:

• Create strategic account plans tailored to each client's unique business objectives and challenges.

• Identify opportunities for upselling and cross-selling Blue Yonder's suite of solutions.

• Solution Delivery Management:

• Oversee the implementation and integration of Blue Yonder's solutions, working closely with project managers, solution architects, and customer success teams.

• Ensure that project timelines, milestones, and deliverables are met, coordinating with cross-functional teams to address any arising issues.

• Customer Advocacy:

• Act as an advocate for the client within Blue Yonder, communicating client feedback to product management and development teams to drive product enhancements.

• Present regular updates and progress reports to clients, highlighting achievements, addressing concerns, and ensuring alignment with client goals.

• Business Development:

• Participate in business development activities, including proposal development, contract negotiations, and closing of new business deals.

• Collaborate with sales and marketing teams to identify and pursue new business opportunities within existing client accounts.

Required Experience and Skills

• Experience:

• 8+ years of experience in client relationship management, account management, or consulting, preferably within the supply chain software or technology industry.

• Proven track record of managing large, complex client accounts and delivering successful projects.

• Education:

• Bachelor's degree in Business, Engineering, Supply Chain Management, or a related field. An advanced degree is preferred.

• Technical Skills:

• Strong understanding of supply chain management principles and practices.

• Proficiency in using supply chain management software solutions.

• Familiarity with project management tools and methodologies.

• Soft Skills:

• Exceptional communication, negotiation, and presentation skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work collaboratively across teams and manage multiple priorities simultaneously.

Core Values

• Innovation: Continuously seek innovative solutions to enhance client satisfaction and drive business growth.
• Customer Success: Prioritize client needs and strive to exceed their expectations, ensuring long-term success and satisfaction.
• Employee Growth: Foster a culture of continuous learning and professional development for yourself and your team.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.