Client Navigator / Case Worker - New York, NY - MS 26-12983

Job Title: Client Navigator / Case Worker 
Location: New York, NY
Job Type: Contract
Duration: 8 Weeks
Shift: Day Shift | 9:00 AM – 5:00 PM
Schedule: Monday–Friday | 40 Hours/Week
Local Candidates Required: Yes
Traveler Candidates Required: No

Pay Rate
Local: $39 - $43/hour
Traveler: N/A

Position Overview

We are seeking a Client Navigator / Case Worker to support patients through screening, diagnosis, referrals, scheduling, and care coordination. The role requires strong healthcare scheduling experience, EPIC proficiency, and bilingual English/Spanish communication skills.

Required Qualifications

• Bachelor's degree from an accredited college or university
• Minimum 3 years of relevant experience
• At least 2 years of healthcare or procedural scheduling experience
• Proficiency with EPIC scheduling tools, including Snapboard and referral work queues
• Strong organizational and attention-to-detail skills
• Ability to manage high-volume scheduling
• Strong communication and collaboration skills
• Ability to prioritize competing demands and meet deadlines
• Ability to provide coverage for other scheduling staff
• Bilingual in English and Spanish

Preferred Qualifications

• Experience with breast cancer navigation and care coordination
• Experience with genetic testing referrals and insurance authorization processes

Responsibilities

• Maintain patient databases, appointments, diagnostic workups, and care plans
• Assist patients from initial screening through diagnosis
• Coordinate internal and external referrals
• Obtain medical records, mammograms, pathology results, and other documentation
• Provide navigation support and assess barriers to care
• Coordinate genetic testing referrals and verify insurance
• Process financial hardship forms and communicate with testing companies
• Refer patients with high-risk lesions or genetic risk to appropriate specialists
• Maintain patient records, program data, meeting minutes, and compliance documentation
• Facilitate financial clearance and counseling for preoperative breast surgery
• Monitor tumor registry data for reporting and grant submissions
• Communicate with clinicians and hospital departments to resolve workflow issues
• Participate in community outreach and breast cancer education programs
• Verify insurance coverage and authorizations
• Monitor and triage referral work queues
• Schedule patients as needed
• Assist patients with MyChart enrollment
• Report concerns and recommend program improvements

Special Requirements

• Bilingual English and Spanish required