Client Experience Team Lead - Print and Mail

About the Role:

The Team Leader is responsible for supporting departmental activities within a specific facility. In collaboration with the Supervisor and/or Manager, the Team Leader oversees daily department production activity, facilitates workflow, and provides guidance to staff. Additionally, the Team Leader plays a key role in training, assisting, and monitoring staff to ensure operational efficiency and adherence to company policies and procedures.

Essential Job Responsibilities:

• Supervise all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to, Mail Services, Print, Shipping, Receiving and Driving.
• The list of essential functions as outlined is not comprehensive and is intended to be representative of the tasks performed within Mail Services.
• Prepare and ready materials for distribution including but not limited to metering, addressing, stuffing envelopes, and making labels.
• Prepare daily outgoing domestic shipments using a computerized shipping system and ensure shipping guidelines are adhered to.
• Sort, pick-up and deliver mail and packages; receive load and unload packages; utilizing company resources (forklift, van, hand cart).
• Transport mail and packages to satellite/branch offices throughout the Greater Seattle Area.
• Maintain a variety of detailed records and metrics concerning items received and/or delivered using proprietary internal tracking tool.
• Receive and record all regular and priority packages from commercial vendors and the postal service.
• Ensure regular inventory audits are performed, escalating any non-reconciled discrepancies to the direct Manager for resolution.
• Ensure appropriate production level documentation is completed for all production staff, and complete production and quality assurance reports as required.
• Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager.
• Delegate and direct daily workflow need to employees, monitoring performance and attendance, and submitting appropriate documentation to the Manager for disciplinary and performance review purposes.
• Receipt, retrieval, and delivery of all requested files and/or containers per client request and within established Service Level Agreements (SLAs).
• Assure that safety protocols are followed at all times, escalate any issues directly to Management, and perform daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards.
• Inspect all entry points for breaches or potential breaches to building security, escalating any concerns immediately to Management.

Qualifications:

• High School Diploma or equivalent.
• Previous leadership experience required.
• 1-3 years of production and/or clerical experience required.
• Proficiency in Microsoft Office applications.
• Strong communication skills, both written and verbal.
• Proficient analytical, decision-making, and problem-solving skills.
• Excellent interpersonal and relationship-building skills.
• Strong prioritizing and time management skills.
• Lift heavy boxes, files or paper when needed up to 50 lbs.
• Clean driving record
• Ability to drive a cargo van

"The pay range for this position is $22 - $25/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."