Client Experience Coordinator

We are seeking an organized and customer-focused Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. This role focuses on providing clear communication, researching available options, maintaining accurate information, and creating a positive client experience from start to finish.

Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, transportation, activities, and services
• Assist with reservations, confirmations, and scheduling
• Review reservation details for accuracy
• Provide clients with timely updates and important information
• Assist with modifications, cancellations, and special requests
• Maintain organized client records and documentation
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused and professional
• Comfortable using email and web-based platforms
• Strong research and problem-solving skills
• Ability to manage multiple requests and deadlines
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required

Benefits

• 100% remote work environment
• Comprehensive onboarding and training
• Ongoing professional development
• Access to professional tools and resources
• Continuing education opportunities
• Supportive team environment