About the Role6 & Fix is seeking a driven and upbeat Inside Sales Representative to join our HVAC division. This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You’ll thrive in a fast-paced environment where proactive communication, attention to detail, and a positive attitude are essential. Key Responsibilities- Prepare and review detailed repair estimates.
- Support field technicians by assisting with estimate creation and accurate pricing of repair work.
- Communicate clearly with customers regarding estimates, costs, timelines, and next steps, either during or after service calls.
- Debrief each service call, ensuring customer information is accurate (equipment, name, address, contact information, etc.), as well as job summary.
- Perform daily follow-ups on open estimates and sales opportunities.
- Identify required OEM parts and/or for custom pricing for repairs needed or parts-only jobs.
- Answer inbound residential and commercial calls promptly (within 3 rings) and ensure calls are handled professionally and accurately.
- Coordinate and schedule field supervisors for in-person sales visits and technical lead calls.
- Proactively identify, communicate, and close sales opportunities with customers.
- Promote and sell maintenance membership plans to enhance customer value and company revenue.
- Maintain detailed records of customer interactions, estimates, and follow-up communications in Service Titan.
- Contribute to continuous improvement by participating in sales meetings, product training, and skill development activities.
Schedule & Work Environment5-day rotation shift, which will include remote weekend schedules Fast-paced, collaborative environment with strong support from leadership and peers
Qualifications- High school diploma or equivalent required.
- Prior experience in customer service, inside sales, or dispatching required.
- Experience in the HVAC industry or related trades preferred.
- Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
- Ability to set realistic expectations and keep customers informed of schedules, pricing, and timelines.
- Excellent organizational and multitasking abilities in a fast-paced environment.
- Proficiency in using computers, including Microsoft Office, CRM systems, and web-based tools.
- Familiarity with the company’s service area or the ability to read and interpret maps effectively.
Why Join 6 & Fix?At 6 & Fix, we’re more than a service company — we’re a team that values growth, integrity, and collaboration. We believe in investing in our people and empowering them to succeed. Benefits include:
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