Education High School Diploma or GED required; additional education is a plus, not a requirement Experience 2+ years in customer service, client care, call center, or operations coordination Experience in home services — plumbing, HVAC, electrical, or similar trades — is a significant advantage Dispatch or scheduling experience is a strong plus; a track record of learning fast is equally valued Requirements Ability to pass a background check and drug screen Proficiency with Microsoft Office; willingness to learn and master ServiceTitan from day one Strong verbal and written communication — you say what you mean and mean what you say Valid Georgia driver's license (required for occasional operational needs). Calls answered promptly, professionally, and with a tone that earns trust in the first 30 seconds Booking conversion rates that reflect skill, not luck — because you ask the right questions A technician schedule that runs clean, with smart routing that respects their time and our customers' Zero customers left wondering what's happening — proactive communication is your default A database that's complete and current, because you treat it like the operational asset it is Customer complaints handled and resolved without escalation — you solve it, you own it A reputation — earned one call at a time — for the best service experience in the market .