Clerical Associate

Job Title: Clerical Assoc. III

Department: OP Behavioral Health Adult

Duration: 10/12/2026 to 12/05/2026 with strong possibilities of extension.

Schedule: 7am-3pm and 12pm-8pm (2 shifts are available)

Location: New York, NY 10029

Required:

• Bilingual Spanish 
  Shifts for these two workers will be one from 7am-3pm and one from 12pm-8pm. 
   

Purpose of Position:

• Responsible for all Front Desk operations, including scheduling, check in /out, co-pay collections, registrations, My-Chart enrollments, Bio-metric enrollments, meeting and greeting patients.
• Monitors the environment of the practice ensuring patient and staff safety
• Collaborates with clinical staff to ensure patients receive the best possible care
• Participate in meetings and huddles when necessary
• Monitors and facilitate the proper usage of Patients’ Kiosks for virtual visits
• Interacts and communicates with patients with Behavioral Health needs
• Practices contingency plans are initiated during emergencies such as IT and power outages
• Monitors compliance as per OMH, JC, and CMS standards
• Provides HIPPA compliant patient appointment information with agencies and other sites as required
• Monitors equipment and clinic environment -may submit work orders as needed
• Assist with Performance Improvement & Quality Assurance reports and data collection
• Calls patients to remind of upcoming appointments
• Monitors show rates closely and shares with providers
• Requisitions in-house supplies
• Assists in other units within Behavioral Health as needed
• Performs other related duties as assigned
   

Additional/Recap of Duties:

• Answer telephone, relays messages, and directs accordingly.
  Is responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of Metropolitan Hospital, as per dress attire policy.
  Promote a positive and pleasant attitude conducive to the workplace, which enhances and furthers the Mission, Vision and Value statement.
  Meet all Hospital compliance standards/requirement such as annual physical evaluation/assessment, Annual assessment Training; ELM trainings, and Fire Drill participation; annual OHS compliance
  Adheres to the Mission/Vision/Value Statement and Guiding Principles of the Organization in all endeavors.