Claims Operations Associate

Piper Companies is seeking a Claims Operations Associate for a temporary housing organization that assists policyholders displaced by fire, water damage, or other natural events. The Claims Operations Associate role requires strong organization, and the ability to thrive in a fast-paced environment with excellent verbal and written communication. The Claims Operations Associate will sit on site 5 days a week in Greenwich, CT.

Responsibilities for the Claims Operations Associate:

• Track 90/60/30-day lease timelines and additional living expense (ALE) budgets, identifying when extensions are needed
• Communicate with insureds, landlords, and adjusters while negotiating lease and budget extensions with insurance carriers
• Manage furniture rental extensions and coordinate pickups, ensuring vendor timelines are met
• Request and review invoices, communicate updates to all stakeholders, and maintain accurate CRM documentation

Qualifications for the Claims Operations Associate:

• 2-5 years of experience in customer service, property management, insurance support, or temporary housing coordination
• Bachelor's degree preferred or equivalent professional experience
• Strong communication, negotiation, and organizational skills with the ability to manage multiple cases simultaneously
• Experience working with insurance carriers, vendors, and policyholders, including budget and timeline oversight

Compensation for the Claims Operations Associate:

• $60,000-$63,000
• Comprehensive benefits including Medical, Dental, Vision, 401(k), PTO, holidays, and sick leave as required by law

This role becomes available for applicants on 7/15/2026, and the application window will remain open for at least 30 days from the listed posting date.

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Keywords: Temporary housing, claims, policyholder support, lease review, customer service, landlord communication, housing coordination, CRM, communication, detail oriented, multi-task, organization