Chief of Staff

This job posting is anticipated to remain open for 30 days, from 16-Oct-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Overview:

This role serves as a key advisor and partner to the Head of U.S. & Canada Business Units, translating leadership priorities into action, enabling informed decisions, aligning stakeholders, and driving progress against the organization's most important strategic and operational objectives.

This role helps connect enterprise strategy to segment execution, enabling the organization to identify growth opportunities, shape strategic priorities, influence resource allocation decisions, and drive accountability for business outcomes that improve financial fulfillment for more clients, more completely.

The Chief of Staff will be responsible for developing, implementing, and evolving critical business initiatives and leading accountability processes across a broad portfolio of strategic and operational priorities. The role will engage in a wide range of activities including strategic planning, business performance management, executive communications, governance support, leadership team effectiveness, cross-functional coordination, executive service and response management, and other high-impact work efforts. Strong judgment, impeccable trust and discretion, decisive decision making, informed prioritization, and exceptional communication skills are essential, as is the ability to drive ambitious timelines and influence outcomes across a highly matrixed organization.

The role builds and leverages relationships across the enterprise to connect strategic initiatives, identify risks and opportunities, align stakeholders, and enable execution of the most critical priorities for the U.S. & Canada Business Segments. The individual must be flexible and able to operate effectively in a dynamic environment characterized by significant collaboration, influence without authority, and competing business priorities.

S/he has accountability to support the Head of U.S. & Canada Business Segments and related governing bodies by driving greater clarity, effectiveness, agility, transparency, and accountability across the segment portfolio.

What you'll do:

• Translate enterprise priorities into segment-specific strategies, opportunities, and actions that support growth and business outcomes.
• Strengthen the effectiveness of the Business Segment Leadership Team by fostering alignment, promoting leadership accountability, enabling productive dialogue, and supporting a high-performing, future-focused leadership culture.
• Support development and execution of strategic plans, growth initiatives, investment priorities, and business cases.
• Identify emerging opportunities, competitive trends, risks, and recommendations that inform segment decisions and priorities.
• Provide decision support through research, data analysis, synthesis of insights, and executive-level recommendations.
• Develop governance routines, operating rhythms, and accountability processes that improve visibility and execution against strategic priorities.
• Develop and shape executive messaging, strategic narratives, and leadership communications that build clarity, alignment, confidence, and understanding of the Business Segments' direction and priorities.
• Facilitate leadership team planning sessions, operating reviews, strategic discussions, and decision-making processes.
• Work across segments, functions, and enabling teams to align priorities, resolve dependencies, and accelerate execution.
• Provide guidance and direction on behalf of the Business Segment Leader to move work forward with appropriate stakeholder engagement.
• Partner with the Business Segment Leader to manage priorities, capacity, and operating practices that maximize leadership effectiveness and impact.
• Monitor business performance, operational trends, client and advisor insights, and strategic metrics to identify risks and opportunities.
• Escalate critical issues and facilitate development of recommendations and action plans.

What you'll need:

• Minimum of 6 years related experience
• Bachelor's degree
• Demonstrated ability to solve complex problems with a high degree of autonomy
• Critical thinking and problem-solving with ability to synthesize and communicate complex information
• Highly organized with attention to detail, balanced with ability to see broad picture and identify path forward
• Strong process and project management skills with proven ability to execute
• Flexible and able to operate effectively in ambiguous environment and work well under pressure
• Ability to facilitate senior leader planning and strategy discussions, clarify understanding and translate into key actions

What could set you apart:

• 11+ years of related experience
• Master's degree

This role is intended to be an exceptional developmental opportunity for high-potential talent who demonstrate strong business acumen, enterprise thinking, self-awareness, sound judgment, exceptional communication skills, and the ability to influence outcomes across diverse stakeholders and leaders.

The Chief of Staff must be intellectually curious, growth-minded, and energized by helping leaders and teams achieve results. The individual will build strong networks, coalitions, and partnerships across business segments, functions, and enabling teams to ensure strategic priorities are translated into coordinated action and measurable outcomes.

Candidates that live within a commutable distance from our St. Louis, MO home office location are expected to work in the office four days per week.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.