Change Delivery Analyst III

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Change Delivery Business Analyst leads and supports business and solution requirements activities for initiatives of varying complexity. Partnering closely with business stakeholders, project teams, technology delivery teams, testing teams, and project managers, this role translates business needs into clear, actionable requirements and ensures proposed solutions align with strategic, operational, and project objectives. The analyst applies appropriate requirements management techniques based on initiative complexity, exercises sound judgment in eliciting, analyzing, documenting, and validating requirements, and serves as a trusted partner in driving effective solution delivery while promoting requirements management best practices and adherence to enterprise standards.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 

1. Plan, facilitate, and lead requirements elicitation activities for initiatives, engaging diverse stakeholder groups to define business needs, and the solution to satisfy the business needs.

2. Determine and apply the most appropriate elicitation techniques—including interviews, workshops, process mapping, surveys, document analysis, and facilitated sessions—based on project objectives, stakeholder dynamics, and solution complexity.

3. Ensure appropriate stakeholder engagement, and alignment throughout the requirements management lifecycle to support effective decision-making, requirement quality, risk management, and successful solution delivery.

4. Serve as the primary requirements lead for assigned initiatives, providing guidance to project teams and stakeholders on requirements management approaches, documentation standards, and best practices.

5. Maintain requirements documentation and artifacts in approved work management tools in accordance with the Technology Delivery Lifecycle (TDLC).

6. Perform impact assessments for proposed changes to existing applications, processes, and systems in alignment with enterprise standards.

7. Evaluate and monitor risks, issues, and dependencies; assess their significance, business impact, and likelihood of affecting project objectives; and recommend appropriate escalation or mitigation actions to senior team members.

8. Evaluate data, system, and integration issues; assess root causes, business impacts, and solution considerations; and coordinate with technology and support teams to facilitate timely resolution and escalation of significant concerns.

9. Perform analysis of current-state business processes, systems, and data flows; provides guidance for developing future-state process flows or documentation.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1.    
• Bachelor’s degree or equivalent experience with minimum 4 years’ experience as a business analyst, project support, or related role/experience.
• 2.    
• Foundational experience supporting business and solution requirements documentation.
• 3.    
• Ability to work collaboratively in a team environment, manage multiple priorities, and exercise sound judgment in escalating risks, issues, and decisions requiring additional guidance.
• 4.    
• Ability to analyze business problems and clearly document findings.
• 5.    
• Experience with Agile, Waterfall and Traditional-Iterative methodologies.
• 6.    
• Demonstrated proficiency with Microsoft Office products (Excel, Word, PowerPoint); exposure to Visio or similar tools preferred.
• 7.    
• Willingness to learn enterprise standards, delivery frameworks, and compliance requirements.

  Preferred Qualifications:

  1.    Banking or financial services experience.2.    Proficient in the use of Microsoft Visio.

  General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

  Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

  EEO is the LawE-VerifyIER Right to Work