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Job Type
Full-time
Description
University Physicians' Association (UPA) is excited to welcome a Certified Medical Assistant or Medical Assistant to join the Rocky Hill Family Physicians team in West Knoxville. This is an excellent opportunity for a compassionate, detail-oriented healthcare professional who thrives in a fast-paced environment and enjoys being a vital part of the patient care experience. In this role, you will work closely with providers and clinical staff to deliver timely, high-quality care, ensuring patients feel supported, informed, and prioritized throughout their healthcare journey.
What You'll Do
- Serve as a key clinical contact by triaging patient phone calls and assessing levels of care
- Accurately document symptoms, medical history, and current health concerns in the EMR
- Communicate test results and provide clear patient instructions
- Manage prescription refills in accordance with compliance and protocol
- Assist with scheduling, prior authorizations, and obtaining pre-certifications for imaging (MRI, CT)
- Coordinate care while maintaining professional, compassionate relationships with patients, families, and providers
- Support daily clinic operations with additional clinical and administrative tasks as needed.
Schedule
- Full-time
- Monday-Friday, 8:00 AM - 4:30 PM
- No evenings or weekends
Why Join UPA?
We value our team members and are proud to offer a comprehensive benefits package, including:
- Generous PTO, Paid Holidays and Sick Leave
- Medical, Dental, and Vision Insurance
- Short-Term & Long-Term Disability
- Life Insurance
- 401(k) with company match and immediate vesting
- And more!
Requirements
What We're Looking For
- Minimum 3 years of prior medical experience
- Certified Medical Assistant Credential Preferred
- Experience with electronic medical records
- Strong communication, organization, and time-management skills
- Ability to stay focused, accurate, and calm in a busy clinical setting
- A patient-first mindset and collaborative team approach
If you're looking for a rewarding clinical role where your skills make a meaningful difference every day, we'd love to hear from you.