Central Coding Unit Operations Manager

The Operations Manager is responsible for supporting the development and evolution of the overall strategy for Parallon’s HIM, Coding and Abstraction Services Centralized Coding Unit (CCU). Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing.

This position is incentive eligible.

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Central Coding Unit Operations Manager today with Parallon.

Job Summary and Qualifications

The Operations Manager is responsible for supporting the development and evolution of the overall strategy for Parallon’s HIM, Coding and Abstraction Services Centralized Coding Unit (CCU). The Manager assists the HIM Executive team and CCU leaders through development and maintenance of reporting and business management tools to optimize professional fee coding operations. The Manager will plan, assign, and coordinate reporting activities to provide insight into CCU’s operational and financial performance. The Manager will actively monitor employee performance and reward or discipline accordingly, address complaints and resolve problems. The Manager assists with ensuring the integration of new technology data adheres to operational and reporting standards. 

What you will do in this role: 

• Provide direct oversight of Financial Analysts in managing the development and maintenance of department reports and business management tools 
• Coach and help develop team members; help resolve dysfunctional behavior within functional area(s); discipline and counsel staff as necessary 
• Proactively manage (including corresponding communications and escalation paths) significant issues in status of projects, barriers and successes 
• Facilitate problem solving and collaboration within functional area(s) 
• Promotes and maintains harmonious and effective relationships and communications with other departments and clients 
• Translates new business reporting requirements between CCU and PSC Reporting 
• Works closely with HIM and CCU leadership in the development of key metrics to assess departmental performance 
• Facilitates creation and delivery of CCU month-end operational recap reports for both external and internal audiences 
• Maintains documentation on old and new operational processes 
• Assist CCU Directors in managing information effectively to improve departmental efficiency and performance 
• Promotes efficiency and repeatability of reporting and analytical tasks, including documentation and automation as appropriate 
• Strong attention to detail is needed in order to ensure the accuracy of the data being reported 
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” 
• Performs other duties as assigned 

Qualifications: 

• Bachelor’s Degree in Health Information Management, Business or related field required 
• Equivalent work experience may substitute education requirements 
• Minimum three years’ experience in related area preferred with two of these years being healthcare management experience. 
• Minimum 1-year experience with Structured Query Language (SQL) 
• Minimum 1-year experience with Microsoft SharePoint administration 
• Coding certification through AHIMA or AAPC required 

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Central Coding Unit Operations Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.