Casino Operations Assistant Shift Manager - Tables - $5k Sign On

HOLLYWOOD CASINO AURORA

Aurora, IL

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JOB DETAILS

SALARY

$70,000–$75,000 Per Year

SKILLS

America Online (AOL), Budget Reporting, Budgeting, Business Writing, Calendar Management, Casinos, Coaching, Customer Support/Service, Diversity, Expense Management, Fitness, Gaming, Gaming Equipment, Inventory Management, Leadership, Life Insurance, Maintain Compliance, Microsoft Excel, Microsoft Product Family, Microsoft Word, Operating Systems, Operations Management, People Management, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Regulatory Compliance, Reimbursement, Reporting Skills, Revenue Growth, Scholarship, Sports, Sportsbook, Staff Development, Sustainability, Table Games, Team Building, Team Lead/Manager, Training Program, Training/Teaching, Vision Plan, Writing Skills

LOCATION

Aurora, IL

POSTED

Today

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkersdriven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

5K - Sign-on Bonus!

Relocation Available for Qualified Candidates!

SUMMARY

The Casino Operations Assistant Shift Manager/Pit Supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.

Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
Ensures customer service standards are followed by all team members and addresses issues as they arise
Provides oversight for the gaming floor on their assigned shift
Effectively handles customer concerns and requests
Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
Verifies table inventories and effectively manages table limits
Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
Assists with the overall integrity of daily Table Games and/or Slot operations
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

Responsible for staff development and training programs.

Responsible for rewards and recognition program to maximize employee engagement.

Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

Manages work procedures and expedites workflow.

Provides recommendation for employee performance (disciplining, coaching, and counseling).

BRING US YOUR BEST.

Must be at least 21 years of age
Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
Must have thorough knowledge of all Table Games and Table Games/or Slots operations
Excellent skills in both written and oral communication
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Ability to write reports, business correspondence, and procedure manuals

Benefits & Perks:

Medical, Dental, Vision, and Life Insurance
401K Match
Comp Meal Priviledges
Free Parking On-Site
Penn Scholarship Program
Tuition Reimbursement
Fitness/Gym Reimbursement
Community Volunteer Opportunities
Leadership Training & Career Advancement Programs
Team Member Exclusive Discounts

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$70,000.00 to $75,000.00 annually, based on experience

Casino Operations Assistant Shift Manager - Tables - $5k Sign On

HOLLYWOOD CASINO AURORA

Aurora, IL

About the Company

HOLLYWOOD CASINO AURORA

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