Cash Application Coordinator

General information

Country

USA

State

Ohio

City

Cincinnati

Descriptions & requirements

About the role:

The Cash Application team is responsible for correlating and applying customer payments to open invoices, requesting payment remittances as needed, and replying to emails in the Cash Application inbox. The Cash Application Coordinator is primarily responsible for the cash application processes but should have a working understanding of other Cash Operations processes to be able to work cross-functionally within the team.

What's in it for you:

• Compensation starting at $17.50/hour
• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with structured career paths
• Up to $5,000/yr in tuition reimbursement
• Employee referral bonus opportunities
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)

What you'll be doing:

• Apply customer payments by matching cash, checks, ACH/wire, and credit card transactions utilizing cash application software.
• Correlate payment remittances accurately to payments, and request remittances as needed.
• Ensure daily productivity goals and established service levels are met.
• Provide outstanding customer service to the sales floor as well as other internal/external customers with professional and timely communication.
• Responding to and working emails in the Cash Application inbox.
• Properly notate cash put on account (unapplied cash), Other AR, and miscellaneous payments.
• Proactively communicate potential issues by addressing them early with leadership.
• Identify and communicate process improvement opportunities.
• Develop a working knowledge of cash applications and how it impacts unapplied cash, broker commission and cash flow.

What you need:

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Experience in banking, accounts receivable, or payment processing preferred
• Customer service oriented
• Ability to manage time constraints and effectively manage deadlines
• Excellent communication skills with great attention to detail
• Proficient with Microsoft Office products including Excel
• Strong organizational skills

Where you'll be: 4289 Ivy Pointe Blvd., Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com