Asset Protection Coordinator

Job Overview:

Pay Range: $14.00hr - $19.00hr

Requirement/Must Have:

• High school diploma or equivalent.
• 2+ years of experience in a GSOC or SOC, emergency communications or dispatch environment (911/PSAP), alarm monitoring central station, military or law enforcement watch floor, emergency operations center, or corporate/retail asset protection role.
• Strong written and verbal communication skills.
• Ability to detect and evaluate unusual behavior and circumstances.
• Ability to prioritize and manage multiple concurrent incidents.
• Proficiency with standard computer applications (Word, Excel, Outlook) and demonstrated ability to learn access control, video management, mass notification, and incident management platforms.
• Ability to work a fixed rotating shift schedule including nights, weekends, and holidays, and to remain at post until properly relieved.
• Ability to maintain the confidentiality of sensitive video, access control, and personnel information.

Responsibilities:

• Monitors access control, video surveillance, alarm, and threat intelligence platforms across assigned facilities.
• Monitors severe weather, natural hazard, and civil disruption feeds for proximity to company facilities and personnel.
• Validates alarms and events, distinguishing actionable incidents from system faults and false activations, and evaluates unusual behavior through live and recorded video review.
• Identifies potential theft, fraud, and security concerns and refer cases for investigation.
• Responds to critical incidents, medical emergencies, and severe weather events affecting company facilities and personnel.
• Initiates emergency response protocols and coordinates notifications during life-safety incidents in accordance with department procedures.
• Provides factual situational information to responding agencies, and to personnel on scene.
• Escalates incidents in accordance with established guidelines and required timeframes.
• Prepares accurate and timely incident reports and situational summaries for leadership.
• Preserves and exports video evidence in accordance with retention requirements.
• Completes a documented handover at the end of each shift and maintains post coverage until relieved.
• Reports camera, access control, and system failures, documents periods of degraded coverage, and maintains radio, telephone, and console discipline.

Nice to Have:

• Hands-on experience with enterprise access control and video management platforms or comparable systems.
• Familiarity with threat-intelligence and natural hazard monitoring platforms.
• Emergency dispatch certification (APCO/EMD), CPR/AED and First Aid, or comparable credentials.
• Progress toward, or completion of, a recognized security certification (e.g., ASIS PSP).

Skills:

• Access control.
• Video surveillance.
• Alarm monitoring.
• Threat intelligence.
• Incident response.
• Emergency communications.
• Microsoft Word.
• Microsoft Excel.
• Microsoft Outlook.
• Incident management platforms.

Qualification And Education:

• High school diploma or equivalent.