POSITION SUMMARY
As a Carrier Sales Representative, you will work with our network of trucking carriers and build new partnerships to move freight efficiently and cost-effectively. You'll monitor market pricing, secure reliable capacity, and coordinate the movement of specialized loads.
KEY RESPONSIBILITIES
- Negotiate rates with carriers to maximize profit.
- Source, secure, and schedule carriers to pick up and deliver freight on time.
- Dispatch drivers and provide accurate load details, directions, and requirements.
- Manage carrier issues, resolve problems, and handle accessorials or discrepancies.
- Maintain strong working relationships with carriers, customers, and internal teams.
- Prospect new carriers and grow SOAR Transportation's carrier base daily.
- Track and document available equipment, preferred lanes, and carrier capabilities.
- Review carrier credentials to ensure compliance with company standards.
- Send rate confirmations and verify receipt.
- Communicate capacity needs and opportunities to sales and business development.
- Support new team members and contribute to process improvements.
- Ensure all booked loads are fully covered before end of day.
- Maintain company, employee and customers confidentiality
- Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
- Ability to work on any SOAR Transportation site or SOAR Transportation customer location site while performing the essential functions of this position.
- Act as a fiduciary of SOAR Transportation.
- Through words and actions support SOAR Transportations mission, vision, and values; furthermore, actions and decisions will align with organizational guiding principles.
- Follow all work rules as written in the company handbook and company policies and procedures or as communicated by the company Human Resources Department.
- Perform other duties as assigned.
QUALIFICATIONS
- High school diploma required; some college preferred.
- 1-2 years in sales, customer service, or carrier sales/brokerage preferred.
- Strong communication, negotiation, and problem-solving skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Experience with specialized transportation or hazmat (preferred).
- Proficient with computer systems and quick to learn new tools.
- Driven, competitive, and committed to continuous improvement.
- Effective multitasker with sound decision-making abilities.
KPI's - these metrics will be fluid as market conditions move
- Total Calls: 80 calls per day
- Outbound Call Time: Minimum required daily call hours (2 hours) (tracked and reviewed)
- Carrier Offers: 20 offers per day -Future target: 30 offers per day as efficiency and pipeline improve
- Bookings: 10 bookings per day
- Carriers Added: 20 new carriers per day
- BDAT Performance: Maintain a minimum 70% BDAT score (buying freight below DAT benchmarks)
PERFORMANCE MEASUREMENT
- Ability to manage execution of load plans effectively.
- Ability to manage customer account set up as well as the operational aspects of the business.
- Ability to communicate customer requirements and service parameters internally.
- Ability to maintain and increase customer volumes and margins.
- Ability to identify customer transportation needs and effectively sell transportation solutions.
- Ability to identify profitable opportunities.
- Ability to maintain positive relationships with customers and other employees.