Analysis Skills, Background Investigation, Communication Skills, Community Health, Cost Estimates, Current Procedural Terminology (CPT), Database Technology, Documentation, Driver's License, English Language, Financial Management, Follow Through, Funding, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, Healthcare Providers, Healthcare Quality, High School Diploma, Insurance, International Classification of Diseases (ICD), Lift/Move 30 Pounds, Maintain Compliance, Medical Billing, Microsoft Office, Multilingual, Multitasking, Nonprofit, Organizational Skills, Problem Solving Skills, Quality Management, Quality of Care, Regulations, Regulatory Compliance, Salesforce.com, Spanish Language, Team Player, Telephone Skills, Time Management, Training/Teaching, Treatment Plan, Willing to Travel, Work From Home
Job Title: Care Coordinator
Department: Access Medical Discount Plan
Reports To: Assistant Director
Supervises: N/A
Location: Access to Healthcare Network – Reno Office
Status: Non-Exempt
About Access to Healthcare Network (AHN)
Access to Healthcare Network (AHN) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.
Job Purpose
The Care Coordinator is responsible for overseeing and managing AHN member cases to ensure compliance with AHN requirements and provider care plans. This role serves as an advocate for members by identifying and resolving care-related issues while promoting continuity and quality of care. The Care Coordinator guides members through the healthcare system, providing education, support, and coordination to help them successfully navigate treatment plans and access appropriate services.
Key Responsibilities
- Build and maintain effective, professional relationships with AHN partners and providers, ensuring consistent follow‑through and collaboration
- Respond to all calls, emails, written correspondence, and client referrals within established service standards (within 48 hours)
- Collect and analyze relevant information to estimate surgical costs and clearly communicate cost scenarios to members
- Demonstrate working knowledge of CPT and ICD codes, medical billing processes, and insurance concepts to discuss balances and financial responsibilities with members
- Maintain accurate, timely documentation by updating Salesforce records and other required systems
- Adapt to department-specific schedules while managing multiple priorities efficiently in a fast-paced environment
Education & Experience Required
- Bilingual (English/Spanish)- Required
- High School Diploma required; AA Degree preferred
- Minimum 2 years of experience working with socioeconomically diverse or disadvantaged populations
- Proficiency in Microsoft Office and database systems
- Community Health Worker (CHW) Certification (must complete within 90 days of hire)
- Demonstrate strong critical thinking, problem‑solving, and communication skills
- Maintain a valid driver's license and ability to operate an AHN company vehicle as needed
- Must adhere to HIPAA regulation
Work Environment
- The noise level in the work environment is usually moderate, and the employee usually works in a climate-controlled office environment
- Ability to travel and drive for extended periods (up to four hours at a time)
- Be able to sit at a computer for up to 6 – 8 hours per day
- Be able to stand between 3 – 6 hours per day.
- Be able to withstand hand/wrist deviation and repetition
- Must be able to lift, carry up to 30 pounds with a fair consistency
The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.
Funding Clause
This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.
Access to Healthcare Network is an equal-opportunity employer. We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.
Benefits:
- Medical Insurance & Vision provided at no cost to the Employee
- Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
- Dependent Care Flexible Savings Account (FSA)
- Low-cost health insurance options for your dependents
- Dental insurance
- Free Life Insurance and Long-Term Disability
- Voluntary Ancillary Benefits
- 4 Weeks Paid Time off in your first year
- WFH Options
- 14 Holidays
- Bereavement Leave
- 4 weeks Paid parental leave
- Tuition Assistance and more!
Required to pass a background check through the State of Nevada