CARE Contract Specialist

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CARE Contract Specialist

BH Job ID: 5078

SF Job Req ID: 20387

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: CARE Contract Specialist

Location: Davidson, NC

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary:

The CARE Contracts Specialist activates, manages, and analyzes maintenance service agreements within the CARE Service portfolio. The role reviews each agreement before activation to confirm financial accuracy, validate the signed contract against the digital record, and ensure invoicing reflects the full value of the services purchased. Working closely with Sales, Service, field, and Operations teams, the specialist applies strong analytical, financial, data-processing, and customer-support skills to keep agreements moving forward. Success requires sustained attention to detail, ownership of a steady workload, and the ability to manage a high-volume agreements per month at while maintaining accuracy and timely execution.

The ideal candidate brings practical financial acumen and an understanding of billing fundamentals, including total contract value, invoiced amounts, and remaining balances. Experience in contracts and / or Salesforce will prove helpful to your success. Relevant backgrounds may include billing, invoicing, financial analysis, customer service, sales support, or contract administration. Industry experience is less important than a strong analytical and financial foundation. Equally important is a proactive, professional communication style. The strongest candidate will be comfortable connecting by phone, building productive internal relationships, and balancing detailed agreement review with responsive cross-functional support.

This role is critical to ensuring customers receive the services they purchased, maintaining Ingersoll Rand's service excellence, and supporting the continued growth of its recurring-revenue Services business. It offers the opportunity to contribute within a strategic growth area while expanding alongside an evolving team.

Responsibilities:

• Accurately establish, monitor, and manage contract information in contract administration systems, including Siebel, Salesforce, and SharePoint.
• Setup invoicing according to contracts, manage recurring invoicing, and monitor invoice and revenue totals utilizing proper accounting practices.
• Ensure documentation for contract modifications is accurate and complete.
• Issue and support contract modifications and coordinate updates to all applicable systems.
• Compile data for cost analysis and profitability tracking.
• Enforce all Sarbanes-Oxley requirements.
• Ensure accurate application of pricing increases and communicate effects.
• Manage contract terminations process ensuring prompt and accurate financial reconciliation.
• Manage contract renewal process.
• Support all company goals for services contracts.
• Respond to all customer issues in a professional and timely manner.

Requirements:

• Associate degree or an equivalent combination of professional experience.
• 5+ years of progressive professional experience supporting internal or external customers in customer service, sales, inside sales, direct sales support, billing, invoicing, financial analysis, contract administration, or a related function.
• 2+ years' experience reviewing detailed business, customer, financial, billing, or contract-related records for accuracy.
• 2+ years of experience working cross-functionally with internal or external partners, such as communicating by phone and collaborating with sales, service, customer support, field, or operations teams to obtain information and resolve issues.
• 1+ year of experience using CRM, ERP, contract management, billing, or comparable business system.

Core Competencies:

• Demonstrates strong initiative, persistence, and independent judgment when responding to customer and Sales team questions and resolving issues.
• Applies excellent analytical skills and attention to detail to maintain financial accuracy, particularly in pricing, payment calculations, and customer invoicing.
• Quickly learns new service offerings, systems, and technologies while resourcefully overcoming challenges.
• Identifies system-processing issues, evaluates their potential business and customer impact, and raises concerns confidently and proactively.
• Effectively resolves complex processing challenges involving pricing validation, payment calculations, and long-term contracted service scheduling.
• Proficiency with Microsoft Excel, Outlook, SharePoint, or comparable productivity and data-management tools.

Preferences:

• Bachelor's degree in business, finance, accounting, economics, or a related field.
• One or more years of experience using Salesforce.
• Familiarity with financial metrics, accounting practices & processes, invoicing, and sales reporting.
• Advanced database and analytic skills.

Travel and Work Arrangements

• Hybrid position based from Davidson, NC

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.