Campus Dining Supervisor

Syracuse University Campus Dining is comprised of more than 30 on-campus eateries, including multiple "All You Care to Eat" dining rooms, cafés, coffee houses, national brand franchise food courts, and retail convenience stores. This role is responsible for the daily operations of and directly supervising employees in a designated Campus Dining location.

The supervisors role is to lead all union employees, student workers, and part-time workers to ensure adherence to all safety and brand standards, and to achieve customer service excellence. This leadership role is responsible for managing, hiring, scheduling, training, and approving payroll for all employees, and coordinating with various campus partners to bring employee labor issues to full resolution. Additionally, the Campus Dining Supervisor is responsible for maintaining product inventory and usage levels, ensuring all efficiency standards.

Education and Experience ------------------------

Associate degree in hospitality, restaurant, or business management, or a combination of supervisory and food service experience equal to 5 years or more.

Skills and Knowledge --------------------

• Excellent leadership and communication skills
• Well-developed analytical, technical, computer, oral, and written communication are necessary for this position
• Ability to make autonomous data-driven decisions based on current business operations and defined departmental strategy
• Must be able to support all areas of Campus Dining, including flexible rotating work shift times

Responsibilities ----------------

### Supervision

• Inspire and motivate team members while maintaining accountability for their actions
• Actively supervise dining center staff in performing daily duties, ensuring that employees are working efficiently and safety standards are being adhered to
• Ensure department policies and union rules are being upheld and that customer service standards are being met
• Provide continuous oversight, moving around the work unit to ensure constant visibility to and support for staff
• Continually remind and apply department policies and safety standards
• Promptly address challenges or concerns that arise and enlist assistance of campus partners if necessary

### Administrative

• Conduct necessary employee training
• Create scheduling in accordance with deadlines instituted by union contract
• Ensure payroll is accurately and timely submitted
• Maintain product inventory and service needs, conduct forecasting and ordering product to support safe and efficient unit operations
• Keep daily service records input into computerized system, post invoices, order direct purchases
• Monitor unit data metrics, including patron usage, labor, and food cost

### Employee Relations

• Timely address employee misconduct or with employees
• Maintain timely and accurate documentation of employee infractions, misconduct, time and attendance issues, etc.
• Work with HR to address reasonable accommodation leaves of absence or other employee issues
• Partner with HR to address employee concerns and issues
• All other duties as assigned
• Supports other Campus Dining work locations and/or the Catering Services Department at events as needed
• Works cooperatively with others to achieve group objectives

Physical Requirements --------------------

• Prolonged walking and standing
• Frequent pushing, twisting
• Occasional stooping and reaching overhead
• Some kneeling, crouching, and stair climbing
• Lifting and carrying 50 pounds

Tools and Equipment -------------------

Not Applicable

Application Instructions ------------------------

In addition to completing an online application, please attach a resume and cover letter.