Call Center Specialist

Compunnel

San Antonio, TX
1 day ago

$18–$19 Per Hour
Contractor

Highlights

We are seeking a customer-focused Customer Service to manage complex inquiries, resolve escalated issues, and deliver exceptional customer experiences.

Numbers & Facts

Location	San Antonio, TX
Job Type	Contractor
Salary	$18–$19 Per Hour
Year Founded	null

Description

We are seeking a customer-focused Customer Service to manage complex inquiries, resolve escalated issues, and deliver exceptional customer experiences. The ideal candidate will have strong telecom customer service experience, excellent communication skills, and the ability to adapt to a fast-paced, evolving environment.

Job Responsibilities

Handle customer inquiries, escalations, billing concerns, and product-related questions with empathy and professionalism.
Resolve complex issues and transform challenging customer experiences into positive outcomes.
Maintain accurate customer records, ticket updates, and follow-ups using CRM tools.
Collaborate with internal teams to troubleshoot issues, minimize service disruptions, and improve customer satisfaction.
Identify recurring customer issues and apply sound judgment to provide effective solutions.
Adapt to changing business needs while maintaining high service standards.
Follow Secure Workspace (SWS) policies, including restrictions on personal electronics and traditional note-taking materials.

Qualifications

Required Qualifications:

2+ years of experience in Customer Service, Account Management, or Customer Success.
2+ years of telecom customer service experience.
Excellent verbal and written communication skills.
Experience with CRM platforms such as Salesforce or Workflow Manager (WFM).
Familiarity with Microsoft Office tools.
Strong problem-solving, analytical, and customer relationship management skills.
Ability to work in a secure environment and adapt to changing program requirements.

Preferred Qualifications:

Experience in telecom technical call centers (Tier 1–2).
Technical troubleshooting experience with hardware, software, applications, networks, or devices.

Skills

About Company

Compunnel Inc boasts over three decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.