Call Center Specialist

Job Purpose / Summary: The Patient Recruiter I is responsible for telephone interviewing, pre-screening, qualifying and setting appointments for patient's clinical study participation.

 

Essential Functions:
Handle incoming and outgoing calls by using a Clinical research database to recruit, screen, determine eligibility, schedule, and follow-up with potential study subjects and responds to inquiries relating to advertising and referrals to research studies
Interview potential study participants using study questionnaires in the database to actively recruit and screen potential study participants in accordance with each protocol
Responsible for the maintaining and growing of our research database, including updating medical histories, updating the database with participant data and maintaining patient status, security and patient privacy
Regularly communicate with appropriate staff to access scheduling and study support needs
Proactively identify and communicate project challenges, problems, and/or potential deficiencies
Meet or exceed productivity goals consistently

Competencies:
Excellent customer service skills
Must be self-motivated, results-oriented and a quick learner
Excellent organizational skills required
Ability to function in a fast-paced, deadline-driven environment
Attentiveness to detail
Respond to the urgent needs of the team quickly and professionally
Previous call center experience preferred but not required
Knowledge of medical terminology a plus—training provided

 

Required Education/Experience:
High school diploma or equivalent