Highlights
Responsibilities: Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
Numbers & Facts
| Location | New York, NY |
| Industry | Management Consulting Services |
| Salary | $29.54–$34.54 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our Client, a Large Municipal Health Care System company, is looking for a Call Center Representative for their New York, NY location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
- Other assignment as necessary.
- Extensive phone experience and computer literate.
- Schedule appointments, reminder calls to patients.
- Book and reschedule clinic appointments.
- Answer customer inquiries regarding their clinic appointments.
- Must answer phones, utilize in house and pagers, make overhead announcements.
- Other assignment as necessary.
- Extensive phone experience and computer literate.
Requirements:
- Two (2) years of experience and Bilingual (facility specific).
- Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
- Active listening providing full attention to callers to understand their concerns and needs.
- Effective problem-solving to analyze a situation, identify core issue and find effective solution.
- Preferred Skills & Experience:
- 1 year experience and Bilingual (facility specific).
- Required Education:
- High School Diploma or general education degree (GED).
- Preferred Certifications & Licensure:
- High School Diploma /GED.
- Languages:
- English Read Write Speak
- Skills:
- Payroll
- Customer service
- Technical support
- Phone experience
- Computer literacy
- Additional
- Verbal and written communication skills
- Active listening
- Problem-solving
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.