We are looking to recruit a hardworking and enthusiastic Call Center Representative to be a part of our team. If you are interested in an exciting career and challenging position assisting senior management of a fast-growing company – this job is perfect for you! Great opportunity for fast promotion and growth within the company! Candidates should have an outgoing and positive /demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment. - Managing large amount of outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Field incoming calls in a timely manner throughout shift
- Identify customer questions, complaints, concerns, and overall needs
- Provide sufficient answers and solutions to all customer queries
- Generate leads for sales team and identifying potential sales opportunities
- Ensure all voicemails are answered immediately
- Maintain professional relationships with customers through ongoing excellent customer service
- Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Perform duties and responsibilities with our customers’ satisfaction as your number one priority
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