Highlights
We are seeking a customer-focused Small Engine and Parts Customer Support Representative to provide high-quality support via phone. This role handles warranty inquiries, technical support, and parts orders related to small engines and generators.
Numbers & Facts
| Location | Columbus, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 10,000 employees or more |
| Year Founded | 1956 |
| Website | https://nescoresource.com/ |
Description
Call Center Customer Support Representative – Small Engines
Location: West Columbus
Schedule: Monday–Friday, 8:30 AM–5:00 PM (Overtime as needed)
Pay: Competitive, based on experience
Job Summary
We are seeking a customer-focused Small Engine and Parts Customer Support Representative to provide high-quality support via phone. This role handles warranty inquiries, technical support, and parts orders related to small engines and generators. The ideal candidate is friendly, dependable, and a strong team player who helps keep projects on track and deadlines met. This company is considered an essential business.
Responsibilities
Provide superior customer service via inbound calls
Answer customer questions regarding repair, service, and troubleshooting
Identify parts using diagrams, breakdowns, or customer descriptions
Learn and resolve customer issues related to small engines and generators
Process warranty claims and customer orders accurately
Document customer interactions and follow up as needed
Qualifications
Recent call center experience within the last year (required)
Customer service experience
Small engine or automotive experience
Electrical background is a plus
Consistent and stable work history
Ability to learn and retain product knowledge
Education
High school diploma or equivalent
Compensation & Benefits
Competitive pay based on experience
Strong benefits package
Casual, team-oriented work environment
If you're looking for a stable schedule, growth opportunity, and a supportive workplace, we'd love to hear from you!
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Benefits
Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
About Company
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