Highlights
In this role, you will assist case managers, healthcare providers, and program partners by providing enrollment support, resolving issues, and delivering excellent customer service. We are hiring an IAP Support Specialist to support an Insurance Assistance Program that helps eligible individuals maintain access to health insurance and medications.
Numbers & Facts
| Location | Nashville, TN |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2014 |
| Website | http://www.insyncstaffing.com/default.html |
Description
Case Support Specialist / IAP Support Specialist
Pay Rate: $20.50/hour
Location: Nashville, TN (Hybrid – Onsite Mondays; remote Tuesday–Friday)
Schedule: Monday–Friday | 8:00 AM–4:30 PM or 9:00 AM–5:30 PM CST
Position Type: Contract
Position Summary
We are hiring an IAP Support Specialist to support an Insurance Assistance Program that helps eligible individuals maintain access to health insurance and medications. In this role, you will assist case managers, healthcare providers, and program partners by providing enrollment support, resolving issues, and delivering excellent customer service.
Key Responsibilities
- Assist with program enrollment, eligibility, and renewals.
- Answer questions and provide support to case managers and healthcare partners.
- Research and resolve client and program issues.
- Manage high-volume phone calls and emails.
- Document case activity and follow up on open issues.
- Work with internal teams, providers, and vendors to resolve concerns.
- Support quality assurance and process improvement efforts.
Minimum Qualifications
- Bachelor's degree in Public Health, Health Administration, Healthcare Management, or a related field.
- At least 4 years of customer service experience, preferably in healthcare.
- Experience using Microsoft Office and database or case management systems.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities while maintaining confidentiality and HIPAA compliance.
About Company
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.