Calibration Service Technician

Exercises sound judgment in the use of time, tools, and assigned resources; effectively multitasks and maximizes the use of existing assets while adhering to established practices (including connector care, ESD, and ETE requirements). Communicates effectively with internal and external customers, both verbally and in writing; initiates customer interaction as appropriate and escalates issues through proper channels when necessary.

Our client, a Global provider of electronic design and test solutions company, is looking for a Calibration Service Technician for their Roseville, CA location.
 
Responsibilities:

• Perform hardware and software troubleshooting, testing, and support activities
• Analyze issues, identify root causes, and assist in implementing corrective actions
• Support calibration and service processes for customer units
• Partner closely with service engineers, field teams, and support staff to ensure timely resolution
• Contribute to continuous improvement of service delivery, quality, and customer satisfaction
• This position is critical to sustaining service capacity and supporting customer commitments in a fast paced, high technology environment.
• This role is responsible for the calibration, adjustment, and repair of high end test and measurement equipment in a service center environment.
• Perform calibration, adjustment, and repair of Test, Measurement, and Diagnostic Equipment in accordance with established procedures.
• Troubleshoot and resolve technical problems of limited to moderate scope and complexity; appropriately escalate more complex issues to senior technicians or engineering support.
• Execute customer service assignments with clearly defined objectives, including work that may be repetitive in nature.
• Within assigned areas of expertise, analyze issues, identify root causes, and support the development and implementation of corrective actions.
• Support both internal operations and external customer requirements through effective communication and technical execution.
• Contribute consistently to team and service center delivery goals, including throughput, quality, and cycle time.
• Adhere to established production, calibration, and repair processes, and meet defined productivity and quality targets.
• Maintain high workmanship standards and deliver work in accordance with commitments and service expectations.
• Ensure compliance with ESD controls, connector care requirements, Service Notes, and quality programs to minimize rework and re repair.
• Demonstrate effective time management, multitasking, and responsible use of tools, equipment, and assigned resources.
• Actively support continuous improvement efforts that enhance service quality, reliability, and customer satisfaction.

 
Requirements:

• This position requires relevant education, specialized training or certification, and/or applicable military technical experience.
• Four (4) or more years of related experience in the calibration and repair of electronic test and measurement equipment is preferred.
• Demonstrates strong electronic and mechanical aptitude.
• Exercises sound judgment in the use of time, tools, and assigned resources; effectively multitasks and maximizes the use of existing assets while adhering to established practices (including connector care, ESD, and ETE requirements).
• Maintains high workmanship standards and consistently delivers on commitments; promotes ESD compliance, Service Note adherence, and quality programs that support high quality service and minimize re repair.
• Communicates effectively with internal and external customers, both verbally and in writing; initiates customer interaction as appropriate and escalates issues through proper channels when necessary.
• Demonstrates strong organizational and time management skills.
• Exhibits the ability to build and maintain professional working relationships with a diverse group of stakeholders.
• Adheres to the highest standards of business ethics and professional conduct.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities