Cabana Supervisor

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

A HersheyparkR Cabana Supervisor maintains accountability for the employee and guest experience of the assigned location. This position creates and maintains a VIP experience on our Boardwalk as a member of the Cabana Concierge Team.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Conduct Guest Experience shift meetings with employees, Cabana Supervisor, and Area Supervisors

• Maintain a clean work area, including cleanliness and daily setting of Cabanas, restocking inventory, work stations, walkways/paths are free of debris, and removal of trash when necessary

• Communicate with supervisor(s) regarding staffing needs and coordinate a team member's break schedule to ensure compliance with child labor laws

• Ensure employees are trained at their assigned location and have proper documentation

• Adhere to Guest Experience standard operating procedures and maintain proficiency in all Cabana operations positions

• Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, Arrival Reports, Resort Suite Entries, cashier reconciliation reports, update communication logs, track inventory and cabana preparation according to standard operating procedure

• Conduct the required amount of Internal Audits

• Monitor, communicate, and coordinate inventory and operational

• Coach employees and administer disciplinary action when necessary

• Provide guests with exceptional guest service, resolve all guest inquiries in a timely manner (including collaborating with other departments when needed), and adhere to department and company service expectations

• Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs and upsell applicable programs

• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older on the date of applying

Knowledge, Skills, and Abilities:

• Must be skilled in the use of Microsoft Office and Google Suite applications and must be comfortable learning the functions of our digital booking system

• Must have the ability to effectively communicate nonverbally, verbally, and in writing, including delivering instructions/directions, and speaking clearly on radios and phones

• Must have the ability to remain alert and vigilant at all times

• Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines

• Must have the ability to safeguard confidential information

• Must be able to complete and pass Attractions Safety Certification and Shallow Water training

• Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others

• Must be able to successfully attend and complete all department training requirements

Job Demands:

• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day

• Physical requirements include standing for periods of up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance

• Employees are subject to a variety of weather conditions, including but not limited to extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer