Business Development Director Jobot
Fredericksburg, VA1 day ago
- $115,000–$140,000 Per Year
Highlights
We have an urgent need for a Business Systems Analyst Consultant who can act as the single functional SME "quarterback" owning requirements end-to-end across CRM, Telephony, and conversational AI/bots - ideally with State Government and Healthcare domain experience. Key Responsibilities : Lead requirements discovery across business, ops, tech, and client stakeholders for contact center, CRM, telephony, and AI-driven solutions .
Numbers & Facts
| Location | NULL, VA (Remote) |
Description
We have an urgent need for a Business Systems Analyst Consultant who can act as the single functional SME "quarterback" owning requirements end-to-end across CRM, Telephony, and conversational AI/bots - ideally with State Government and Healthcare domain experience.
Key Responsibilities:
- Lead requirements discovery across business, ops, tech, and client stakeholders for contact center, CRM, telephony, and AI-driven solutions
- Own requirements traceability; translate business needs into user stories, process flows, and acceptance criteria
- Define integration requirements across CRM, telephony, AI platforms, and enterprise systems (APIs, data mapping, interfaces)
- Support design/dev/implementation phases; lead UAT and business validation
- Serve as primary client-facing point of contact; run workshops and status reviews
Required:
- Bachelor's degree; 7+ years BA experience; 3+ years leading enterprise/CX transformation programs
- Hands-on with Contact Center, CRM, Telephony, or AI-enabled customer engagement solutions
- API/middleware integration requirements experience
- UAT leadership experience; Agile/Scrum/Waterfall exposure
- Super communication skills
Preferred:
- CCaaS/omnichannel platform experience
- Kore.ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar
- State government or healthcare domain experience
- CBAP/PMI-PBA/Agile BA certifications
- Global delivery with direct client engagement
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